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Be ready to walk through how you diagnose a technical problem step by step, how you communicate with non-technical customers, and how you document tickets. Ask Agoc what tools, product lines, and on-call or travel expectations apply to this Butler role.
Strong fit if you want an entry-level technical service path, prefer on-site work in Butler, PA, and can pair customer communication with structured troubleshooting. Thin public data means you should verify culture, pay band, and growth path directly with Agoc.
As a Technical Service Representative 1 at Agoc in Butler, a typical day likely covers customer or field technical issues: intake and triage, basic diagnostics, documenting cases, coordinating with higher-tier support or field teams, and clear status updates. Early-level work often emphasizes following playbooks, logging accurately, and escalating when limits are reached.
No. The listing is for Butler, Pennsylvania, with remote set to on-site/local.
An early-level service role focused on first-line technical support, case handling, and escalation rather than senior design or architecture work.
Start at agoc.com for products, contact paths, and any careers information the company publishes.
Website: agoc.com
Public cache only — not an employee review.
Agoc welcomes applications for a Technical Service Representative 1 position in Butler, Pennsylvania. This full-time role centers on delivering hands-on technical assistance and support within our local team environment. Position Summary As a Technical Service Representative 1 at Agoc in Butler, Pennsylvania, you will serve as a primary contact for resolving technical questions and ensuring smooth service experiences. This full-time opportunity sits at an entry level within technical service work, emphasizing clear communication, accurate troubleshooting, and consistent follow-through. You will help maintain high service standards while collaborating with team members at the Butler location to address daily needs and improve overall support processes. Candidates searching for Technical Service Representative 1 jobs near Butler, Pennsylvania or Agoc careers will find a role that values dependable performance and continuous learning. Responsibilities Handle incoming technical service inquiries from customers and internal partners with prompt, professional responses. Identify and resolve routine technical issues through methodical troubleshooting and testing steps. Record all service interactions, problem details, and solutions in established tracking systems to support accurate follow-up. Escalate more complex concerns to senior colleagues while providing thorough background information. Share practical guidance that helps users apply technical solutions correctly and avoid recurring problems. Contribute to team efforts aimed at refining service procedures and elevating customer outcomes. Maintain organized work habits that support efficient daily operations at the Butler, Pennsylvania site. Who We're Looking For Solid analytical skills for diagnosing basic technical challenges and recommending effective fixes. Clear verbal and written communication abilities to interact confidently with people of varying technical backgrounds. Customer-focused mindset combined with patience and a positive approach to problem solving. Familiarity with common software tools and a readiness to learn product-specific systems quickly. Capability to manage multiple requests while meeting quality and response expectations as a Technical Service Representative 1. Reliability and teamwork orientation suitable for full-time on-site work in Butler, Pennsylvania. Foundational educational preparation that supports technical service duties, such as a high school diploma or equivalent. About the Company Agoc is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on…
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