Team Captain (Shift Leader)

Rallyhouse is hiring a full-time Team Captain (Shift Leader) at Rally House Centerton Square for candidates ready to guide their team, uphold standards, and keep every shift running smoothly. This on-site leadership opportunity at Rally House Centerton Square lets you drive results while supporting colleagues and guests each day.

About This Position

As Team Captain (Shift Leader) for Rallyhouse at Rally House Centerton Square, you step into a hands-on leadership seat that balances people guidance with operational flow. You will set the tone for your shift, model strong service habits, and act as the go-to contact when questions or issues arise. The full-time Team Captain (Shift Leader) role rewards clear decision-making, calm under pressure, and a genuine focus on helping both team members and visitors succeed. Rally House Centerton Square looks for someone who turns everyday tasks into chances for coaching and consistency.

Day-to-Day Responsibilities

• Direct and motivate the floor team during assigned shifts at Rally House Centerton Square so priorities stay clear and energy stays high
• Monitor workflow to keep sales floor, stock areas, and service points organized and efficient
• Deliver and coach excellent customer interactions while resolving concerns promptly and professionally
• Support opening, mid-shift, and closing checks that protect merchandising, cash handling, and safety standards
• Train new team members on processes and reinforce best practices that match Rallyhouse expectations
• Escalate larger issues to management while documenting shift notes that ensure smooth handoffs
• Celebrate wins with the crew and identify quick coaching moments that lift overall performance

Requirements

• Prior experience leading people or acting as a shift-level supervisor, preferably in a high-traffic retail or service setting
• Comfortable communicating clearly, giving constructive feedback, and keeping a team aligned around common goals
• Ability to juggle multiple priorities, stay calm when volume spikes, and make sound judgment calls under time pressure
• Reliable availability for a full-time schedule that includes evenings, weekends, and peak shopping periods
• Basic comfort with point-of-sale systems, inventory tools, and simple reporting
• A service-first mindset and genuine interest in helping others succeed in a team environment

About the Company

Rallyhouse is hiring for this Team Captain (Shift Leader) role and offers a supportive team environment at the Rally House Centerton Square location.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.