Senior Assistant Director, Service Ops & UX Lead

Senior Assistant Director, Service Ops & UX Lead at Singapore (nationwide) (nationwide) Academy of Law in Singapore (nationwide) (nationwide)

Role Overview

The Senior Assistant Director will oversee the Service Bureau and lead eLitigation user experience to ensure top-tier service delivery across filing, processing, and enquiries. This role involves partnering with the Judiciary to monitor performance, manage vendors, and drive improvements using data, workflows, and governance frameworks.

Responsibilities

• Oversee the Service Bureau operations and eLitigation user experience
• Partner with the Judiciary to monitor service bureau performance
• Manage vendors and drive improvements in service delivery
• Utilize data, workflows, and governance frameworks for continuous improvement
• Ensure compliance with legal and regulatory requirements
• Collaborate with cross-functional teams to enhance user experience

Requirements

• Minimum of 8 years' experience in a similar role
• Demonstrated leadership skills in service operations and UX design
• Strong understanding of legal processes and procedures
• Experienced in managing vendors and driving process improvements
• Proficient in data analysis, workflow management, and governance frameworks
• Excellent communication and interpersonal skills
• Able to work effectively in a team environment

About Singapore (nationwide) (nationwide) Academy of Law

Singapore (nationwide) (nationwide) Academy of Law is dedicated to providing high-quality legal education and professional development. The organization aims to contribute to the advancement of the legal profession through research, training, and public service.

How to Apply

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