Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through how you improved a service or UX outcome end to end, how you measured quality and user experience, and how you led cross-functional teams under operational constraints.
Strong fit if you combine senior ops ownership with hands-on UX leadership and can translate user needs into dependable service design in a professional, Singapore-based institutional setting.
As Senior Assistant Director, Service Ops & UX Lead at the Singapore Academy of Law, a typical day balances service operations oversight with UX leadership: aligning support and delivery workflows, reviewing user journeys and feedback, coordinating with product and ops partners, and setting priorities so legal-education and member-facing services stay reliable and clear.
Strengthen service operations, UX research and design leadership, stakeholder communication, and process improvement. No certification list was supplied for this role family.
The listing is for Singapore and is not marked remote.
Senior leadership across service operations and UX, not a pure individual-contributor design or ops-only seat.
No certification resources were provided for this enricher pass.
Senior Assistant Director, Service Ops & UX Lead at Singapore Academy of Law in Singapore Role Overview The Senior Assistant Director will oversee the Service Bureau and lead eLitigation user experience to ensure top-tier service delivery across filing, processing, and enquiries. This role involves partnering with the Judiciary to monitor performance, manage vendors, and drive improvements using data, workflows, and governance frameworks. Responsibilities Oversee the Service Bureau operations and eLitigation user experience Partner with the Judiciary to monitor service bureau performance Manage vendors and drive improvements in service delivery Utilize data, workflows, and governance frameworks for continuous improvement Ensure compliance with legal and regulatory requirements Collaborate with cross-functional teams to enhance user experience Requirements Minimum of 8 years' experience in a similar role Demonstrated leadership skills in service operations and UX design Strong understanding of legal processes and procedures Experienced in managing vendors and driving process improvements Proficient in data analysis, workflow management, and governance frameworks Excellent communication and interpersonal skills Able to work effectively in a team environment About Singapore Academy of Law Singapore Academy of Law is dedicated to providing high-quality legal education and professional development. The organization aims to contribute to the advancement of the legal profession through research, training, and public service. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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