Teleperformance USA at a glance
SEC filings mentioning "Teleperformance USA": 37 — search EDGAR
Teleperformance USA
Teleperformance USA is seeking a Remote Automotive Customer Service Representative to join its team serving clients across Maryland, Anne Arundel County and beyond.
About the Role
This full‑time position serves as the main liaison between the company and its automotive‑sector customers, handling questions and concerns through phone, email, and chat channels. You will use digital platforms to track interactions, provide accurate information, and help maintain high satisfaction scores.
What You'll Do
- Respond promptly to inbound customer inquiries and initiate outbound follow‑ups as needed.
- Navigate multiple web‑based systems to retrieve account details, update records, and log case notes.
- Diagnose issues, offer clear solutions, and escalate complex problems when appropriate.
- Consistently meet quality and productivity targets while adhering to company scripts and compliance guidelines.
- Participate in team huddles and training sessions to stay current on product updates and service best practices.
What We're Looking For
- High school diploma or equivalent; some college or relevant certification is a plus.
- Proven experience in a customer‑service or support role, preferably within automotive, finance, or retail industries.
- Strong verbal and written communication abilities, with a courteous and professional demeanor.
- Comfortable using computers, CRM software, and basic office applications; typing speed of at least 35 wpm.
- Self‑motivated, able to work independently in a remote environment while collaborating effectively with virtual teammates.
- Reliable internet connection and a quiet, dedicated workspace suitable for handling confidential information.
About Teleperformance USA
Teleperformance USA is a leading provider of outsourced customer experience management, delivering omnichannel support, technical assistance, and acquisition services to brands nationwide. The company emphasizes continuous learning, career advancement, and a culture that values diversity, inclusion, and employee wellbeing.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore Teleperformance USA online
What people say about Teleperformance USA
Recent news
- French call center TP lowers revenue outlook on US challenges - ET Telecom
- Teleperformance Workers Mobilize for National Day of Organizing - Communications Workers of America Union (CWA)
- Salt Lake City-based Teleperformance USA pays almost $2 million in back overtime wages following US Department of Labor investigation - U.S. Department of Labor
- Teleperformance USA Notifies Consumers of Leaked Social Security Numbers Following Recent Data Breach - JD Supra
- Teleperformance USA Supports Educational Programs for More Than 17,000 Children Across the United States - PR Newswire
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Maryland, US
Weather right now in Maryland, US: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Maryland is a state in the Mid-Atlantic and Southeastern regions of the United States. It borders Virginia to its south, West Virginia to its west, Pennsylvania to its north, and Delaware to its east, as well as with the Atlantic Ocean to its east, and the national capital and federal district of Washington, D.C. to the southwest. With a total area of 12,407 square miles (32,130 km2), Maryland is
- Elevation 200m (656 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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