- Company: Kiln
- Location: Seattle, WA
- New
- Full Time
- Seattle, WA
- Apply on company site
Kiln at a glance
SEC filings mentioning "Kiln": 2,522 — search EDGAR
Kiln is hiring a Member Experience Lead in Seattle, WA for a full-time role dedicated to refining how members engage with and benefit from our community. This position suits professionals eager to lead high-impact efforts that create lasting positive impressions for those we serve near Seattle.
About This Position
The Member Experience Lead role at Kiln places you at the center of strategies that strengthen connections and streamline every touchpoint members encounter in Seattle, WA. You will guide ongoing improvements that respond directly to member needs, fostering loyalty through thoughtful design of the full experience journey. Working onsite with colleagues, this full-time Member Experience Lead opportunity demands a blend of analytical insight and people-focused leadership to elevate standards across all interactions. Candidates searching for Member Experience Lead jobs in Seattle, WA will find a chance to own initiatives that make a measurable difference in day-to-day member satisfaction.
Your Responsibilities
- Design and execute programs that continuously lift member satisfaction and long-term engagement
- Collect, review, and interpret member insights to pinpoint areas for targeted enhancements
- Coordinate projects spanning multiple teams to refine every stage of the member pathway
- Champion member perspectives in planning discussions and operational decisions
- Track performance indicators related to experience quality and share clear progress updates with stakeholders
- Mentor colleagues on proven techniques for delivering consistent, high-quality member support
What We're Looking For
- Demonstrated background leading member experience or customer success initiatives
- Excellent communication and stakeholder management abilities
- Skill in turning qualitative and quantitative feedback into practical action plans
- Comfort directing projects that require cross-functional alignment
- A proactive mindset focused on continuous improvement for community members
- Prior experience in environments similar to Seattle, WA membership or service settings is advantageous
Working at Kiln
Kiln is hiring for this role and offers a supportive team environment. Located in Seattle, WA, this full-time Member Experience Lead position lets you contribute meaningfully alongside colleagues who value collaboration and thoughtful problem-solving.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit kiln.bamboohr.com.
Explore Kiln online
Working in Seattle, King County
Weather right now in Seattle, King County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
This role is based in Seattle, in King County, Washington, United States. Location data for the city places it at an elevation of 46. The listing is for work in the Seattle area rather than a remote arrangement.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Washington: 7.0% above the national average — via BEA
Median household income in King County: $122,148 — via US Census ACS / Data USA
Nearby history: Arctic Building, listed 1978 (130m away) — via National Register of Historic Places
Typical climate: average high 60°F / low 44°F year-round (summers around 74°F, winters around 35°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable (18.3/20) — via EPA National Walkability Index
Typical rent nearby: $2,146/mo (1BR) · $2,501/mo (2BR) — via HUD Fair Market Rents
- Elevation 46m (151 ft)
The Member Experience Lead opening at Kiln is in Seattle, WA, and is not marked remote, so day-to-day work is tied to that Seattle base. The title sits in a member-experience track (mapped in the occupation data as Member Experience Staff) with a lead-level framing, which is a useful fit signal for candidates who want people-facing, member-support leadership work rather than a purely back-office or fully remote role.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Member Experience Lead
- Employer Kiln
- Location Seattle, WA
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Country context US
- Overview Full original description on this page (343 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Explore related openings
1 other opening(s) at Kiln on Get A Job.AI
Occupation family: Member Experience Staff
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.