Customer Solutions Engineer – Payments

Join Zuora as a Customer Solutions Engineer – Payments in our United States office. This full-time role combines deep payments expertise with consultative sales engineering, partnering with enterprise customers to architect modern payment strategies that drive revenue growth and operational efficiency.

What This Role Involves

You'll bridge the gap between complex payment technology and measurable business outcomes. Working alongside our Account Executives, you'll engage with C-suite executives, technical leaders, and operational teams to evaluate how enterprises can evolve their payment infrastructure. This is a strategic, advisory position where your payments knowledge directly influences customer decisions and shapes how businesses modernize their monetization capabilities.

Key Responsibilities

• Position Zuora's payments capabilities as the strategic choice for enterprise customers seeking payment modernization
• Conduct detailed discovery and architecture reviews focused on payment gateways, authorization strategies, and global payment acceptance
• Design end-to-end payment solutions that span multiple providers, processors, and payment methods while addressing customer scalability needs
• Deliver technical deep-dives, executive presentations, and hands-on workshops tailored to different stakeholder groups
• Educate customers on payment orchestration, intelligent routing, tokenization, and payment resilience strategies
• Collaborate with Product, Engineering, and Partnerships teams to bring customer requirements into product development
• Build reusable architectures, reference implementations, and technical resources that scale payments expertise across the organization
• Lead complex RFPs, proof-of-concepts, and enterprise evaluations to ensure successful customer outcomes

Qualifications

Required:

• 5+ years in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture within enterprise software
• Demonstrated expertise in enterprise payments through direct experience at a Payment Service Provider, payment gateway, payment orchestration platform, or comparable payments technology organization
• Strong grasp of the global payments ecosystem, including gateways, acquirers, processors, card networks, digital wallets, and emerging payment methods
• Proven ability to design and discuss complex payment architectures for high-volume enterprise customers
• Knowledge of payment optimization techniques such as intelligent routing, authorization optimization, and payment recovery
• Comfort with REST APIs, webhooks, and modern integration patterns
• Exceptional communication and presentation abilities with the ability to translate technical concepts into clear business impact

Preferred:

• Background supporting multinational enterprises across diverse industries
• Familiarity with subscription and recurring billing business models
• Experience integrating payment systems with billing, ERP, CRM, or e-commerce platforms
• Knowledge of payment regulations including PCI DSS, PSD2/SCA, and regional compliance requirements
• Track record with SaaS and cloud-based enterprise platforms

About the Company

Zuora powers the Subscription Economy, helping businesses of all sizes grow through modern monetization models—from subscriptions and usage-based pricing to AI-driven and outcome-based offerings. For over a decade, we've been the trusted platform for enterprises looking to automate complex billing, launch innovative products, and generate predictable recurring revenue. We're now expanding our vision to become the definitive quote-to-cash platform for companies ready to reimagine how they monetize.

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