- Company: Semrush Inc.
- Location: California (statewide)
- Salary: Pay not listed
Semrush Inc. at a glance
semrush.comSEC filings mentioning "Semrush Inc.": 40 — search EDGAR
368 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 549300W3LGIFX5NJRT92, US) — via GLEIF
Head of Customer Success and Support Ops at Semrush Inc.
California (statewide)
Position Summary
Semuash Inc. is seeking a dynamic Head of Customer Success and Support Operations to lead our customer success initiatives and ensure seamless support experiences for our global user base. This role will be pivotal in driving customer satisfaction, retention, and advocacy.
Key Responsibilities
- Develop and implement comprehensive strategies for customer success and support operations.
- Oversee the Customer Success team to enhance customer onboarding, adoption, and long-term value realization.
- Manage the Support Operations team to ensure efficient issue resolution and customer satisfaction.
- Analyze customer feedback and data to inform product development and operational improvements.
- Collaborate with cross-functional teams including Sales, Product, and Marketing to align on customer success goals.
Skills & Qualifications
- Proven experience in Customer Success or Support Operations leadership role within a SaaS company.
- A deep understanding of customer journey mapping and lifecycle management.
- Strong analytical skills with the ability to interpret data to drive decision-making.
- Excellent communication, interpersonal, and problem-solving abilities.
- Experience in building and managing high-performance teams.
More About Semrush Inc.
Semuash Inc. is a brand visibility platform that empowers marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, ensuring brands are found, cited, and chosen everywhere search happens. With the trust of over 28 million users, from scaling startups to Fortune 500 companies, Semrush has established itself as a leader in digital marketing solutions.
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Working in California (statewide)
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by area.
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 197,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in California: 10.7% above the national average — via BEA
Minimum wage in California: $16.90/hr — via FRED
Real GDP per capita in California: $86,110 — via FRED
Home prices in California (year over year): +1.8% — via FRED
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Head of Customer Success and Support Ops
- Employer Semrush Inc.
- Location California (statewide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 1, 2026
- Apply by September 1, 2026
- Country United States
- Overview Full job description on this page (275 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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