Dispatcher – Last Mile

Fidelitone is seeking a full-time Dispatcher - Last Mile professional for our Taunton, MA operations center. You'll be the critical link connecting our delivery network with customers, drivers, and warehouse teams to keep operations moving smoothly.

About the Role

As a Dispatcher - Last Mile, you'll manage the real-time flow of information across Fidelitone's delivery operations in Taunton. This role demands strong coordination and communication skills as you work between multiple teams—drivers, installers, warehouse personnel, and customers—to ensure every delivery stays on schedule. You'll operate our routing software platform to monitor and direct deliveries, handle problem-solving, and keep all stakeholders informed of delivery status. Your attention to detail and ability to work under pressure are essential to keeping our last mile operation running smoothly.

Your Responsibilities

• Coordinate with drivers and installers to guarantee on-time delivery for Fidelitone customers
• Partner with scheduling and warehouse teams to confirm freight is properly staged, delivered, and removed per customer specifications
• Prepare, organize, and manage all documentation required for Fidelitone delivery operations
• Navigate Fidelitone's routing software platform to track deliveries and communicate with field teams
• Resolve operational issues and customer concerns by working closely with drivers and clients
• Document and report any delivery incidents or accidents to the Corporate Safety team and Operations leadership
• Notify customers and clients when deliveries must be cancelled or rescheduled
• Take on additional responsibilities as business needs require

What You Bring

• Excellent written and verbal communication abilities—you'll be the voice connecting all delivery operations
• Comfort with software platforms and routing systems; ability to learn new tools quickly
• Strong organizational skills with attention to accuracy in documentation and data entry
• Customer service mindset—you understand that clear communication prevents delays and resolves problems
• Ability to multitask and stay calm when managing multiple delivery status updates and urgent requests
• Reliability and punctuality for a full-time, on-site role in Taunton

More About Fidelitone

Fidelitone specializes in last mile delivery and logistics solutions. We connect customers with dependable service by empowering our dispatch, driver, and warehouse teams to collaborate effectively and deliver results.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.