Director, Social & Community Management

Church's Chicken is seeking a strategic Director of Social & Community Management to lead our brand's digital presence and community engagement initiatives from our Atlanta, Fulton County headquarters. This full-time leadership role shapes how we connect with customers and build lasting community relationships across all social platforms.

About the Role

As Director of Social & Community Management, you'll own the strategy and execution of Church's Chicken's organic social media presence, content development, and community engagement efforts. This is a hands-on leadership position that combines strategic vision with day-to-day tactical management, reporting directly to the Senior Vice President of Brand Strategy, Media & Activation. You'll work at the intersection of brand building, customer engagement, and community development for one of America's leading quick-service chicken restaurant brands.

What You'll Do

• Develop and execute comprehensive social media and community engagement strategies that drive brand awareness and customer loyalty
• Create and oversee organic content calendars across Facebook, Instagram, TikTok, X, and emerging platforms, ensuring brand consistency and audience engagement
• Build and nurture an active, engaged community around the Church's Chicken brand through genuine interaction and responsive community management
• Lead content creation initiatives that reflect brand voice, values, and seasonal campaigns while staying current with social trends
• Manage team performance, project timelines, and cross-functional collaboration with marketing, brand, and franchise operations teams
• Monitor social listening insights, community feedback, and engagement metrics to inform strategy and identify growth opportunities
• Represent Church's Chicken in community partnerships and brand collaborations that strengthen local and national presence

What We're Looking For

• 8+ years of social media and community management experience, with at least 3 years in a director-level or equivalent leadership role
• Proven expertise building and managing authentic online communities at scale
• Deep understanding of platform algorithms, organic reach strategies, and content performance analytics
• Strong creative sensibility combined with data-driven decision making
• Excellent written and verbal communication skills with the ability to craft compelling brand narratives
• Experience in the foodservice, quick-service restaurant, or consumer brand industry is strongly preferred
• Leadership experience managing teams and mentoring marketing professionals
• Bachelor's degree in Marketing, Communications, Business, or related field

About Church's Chicken

Church's Chicken serves millions of customers annually across North America, bringing quality fried chicken and flavorful sides to neighborhoods and communities everywhere. We're committed to brand growth through customer-centric innovation and authentic community connection.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.