- Company: Bloomon
- Location: London, UK, UK
- Salary: Pay not listed
Bloomon at a glance
CX AI Lead at Bloomon - London, UK, UK
About the Role
The CX AI Lead position at Bloomon in London, UK, UK is a full-time, 12-month fixed-term contract. This role focuses on building AI agents for customer operations, including quality assurance, forecasting, reporting, and workforce management within the Customer Delight team of Bloom & Wild Group.
Your Responsibilities
- Developing and implementing AI solutions to enhance customer service operations
- Collaborating with cross-functional teams to improve quality assurance processes
- Forecasting and reporting on customer service metrics
- Optimizing workforce management through advanced analytics and automation
- Ensuring the emotional needs of customers are met, especially in complex order issues or queries related to flowers and gifting
Who We're Looking For
- Strong experience in AI development for customer service operations
- A deep understanding of quality assurance processes in a customer service context
- Experience with forecasting, reporting, and workforce management tools
- Excellent problem-solving skills to address complex customer issues
- Ability to work collaboratively within a diverse team environment
About the Company
Bloomon is part of the Bloom & Wild Group, operating in the UK and Germany. The Customer Delight team consists of around 30 individuals who manage customer service for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot. Flowers and gifting are emotional purchases, so when something goes wrong with an order or someone has a query, it is rarely just about the flowers.
Next Steps
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Bloomon online
Working in London, UK, UK
Weather right now in London, UK, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London, UK is the capital and largest city of England and the UK, with about 9.1 million people in 2024 and a wider metro area of roughly 15.4 million. It sits on the River Thames in southeast England. Regional context: England covers most of Great Britain, borders Scotland and Wales, and faces the North Sea and English Channel.
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
- Elevation 18m (59 ft)
Source: Wikipedia (state)
Prepare stories on CX metrics, AI quality and risk, cross-functional influence, and measuring lift without eroding trust. Be ready to walk through an AI-enabled support or journey change you led—problem, trade-offs, and outcome.
Best fit if you lead AI for customer experience end-to-end and can work London, UK-based (not remote) with Bloomon’s brand and service bar.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role CX AI Lead
- Employer Bloomon
- Location London, UK, UK
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 14, 2026
- Apply by September 13, 2026
- Overview Full job description on this page (258 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Explore related openings
2 other opening(s) at Bloomon on Get A Job.AI
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.