- Company: International Convention Centre Sydney
- Location: The Rocks, Sydney, Australia, Australia
- Salary: Pay not listed
International Convention Centre Sydney at a glance
CUSTOMER SERVICE SUPERVISOR at International Convention Centre Sydney in The Rocks, Sydney, Australia, Australia
Position Summary
The Customer Service Supervisor position at ICC Sydney is pivotal for ensuring exceptional guest experiences. Reporting to the Head of Customer Experience, you will oversee a team of customer service representatives and drive operational excellence across all touchpoints.
What You'll Do
- Supervise and mentor a team of customer service representatives to ensure high standards of service are maintained.
- Develop and implement training programs for the customer service team, focusing on enhancing communication skills and problem-solving abilities.
- Monitor and manage customer feedback to identify areas for improvement in services and processes.
- Collaborate with various departments to resolve complex customer issues efficiently and effectively.
What You Bring
- A minimum of 3 years' experience in a supervisory role within the hospitality or event management industry.
- Strong leadership skills, including the ability to motivate and inspire team members.
- Outstanding communication and interpersonal skills with the capability to handle diverse customer needs.
- Experience in resolving escalated customer issues and providing exceptional service.
About the Company
International Convention Centre Sydney (ICC Sydney) is Australia’s premier convention, exhibition, and entertainment venue. Our mission is to create unforgettable events and experiences in a space that fosters creativity and collaboration. As part of our close-knit team, you will contribute to ICC Sydney's commitment to excellence and putting people first.
Applying for This Role
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Explore International Convention Centre Sydney online
Working in The Rocks, Sydney, Australia, Australia
Weather right now in The Rocks, Sydney, Australia: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
The Rocks is a historic harbourfront precinct on Sydney Harbour’s southern shore, just north-west of the CBD—close to venues, hotels, and heavy foot traffic. It sits in New South Wales, whose capital is Sydney on Australia’s east coast.
New South Wales is a state on the east coast of Australia. It borders Queensland to the north, Victoria to the south, and South Australia to the west. Its coast borders the Coral and Tasman Seas to the east. The Australian Capital Territory and Jervis Bay Territory are enclaves within the state. New South Wales' state capital is Sydney, which is also Australia's most populous city. As of September
🇦🇺 Relocation safety for Australia: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Australia: 4.1% — via World Bank
GDP per capita in Australia: $65,130 — via World Bank
Consumer price inflation in Australia: 2.9% (annual) — via World Bank
Average hours worked per year in Australia: 1,633 — via OECD
Average weekly earnings in New South Wales: A$1,616 — via Australian Bureau of Statistics
Unemployment rate in New South Wales: 3.9% — via Australian Bureau of Statistics
- Elevation 19m (62 ft)
Source: Wikipedia (state)
About this role & career path
This role aligns with first-line supervisors of non-retail sales workers (O*NET 41-1012.00): monitoring performance, coaching on hard tasks, hiring and evaluating staff, and owning complaint resolution—not only taking tickets yourself.
Traits that fit this role
- Leadership Orientation
- Social Orientation
- Achievement Orientation
- Cooperation
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- Retail Industry Defends Electronic Shelf Labels as Unions and Lawmakers Target Digital Pricing - The Packer
- 5 Steps to Grow Industry Leaders - thedailyscoop.com
- 'Holiday 2026 Will Feel Different': From AI to Consumer Behavior, Retail Experts Weigh in on What to Expect - Retail TouchPoints
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Sales & Related occupations earn a national median of $37,814 — via US Census ACS / Data USA
Build the skills for this role
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
Pair either with practice de-escalating guests and coaching shift notes under venue pressure.
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Walk through a time you fixed a service failure without blaming the team.
- Explain how you set daily goals and coach when targets are missed.
- Describe hiring or onboarding someone into a high-volume guest environment.
- Show how you balance hospitality tone with clear standards and records.
Strong fit if you already lead service people under time pressure and stay calm with public guests. On-site only in The Rocks; expect event peaks, team coaching, and hands-on complaint ownership rather than pure desk work.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Supervisor
- Employer International Convention Centre Sydney
- Location The Rocks, Sydney, Australia, Australia
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 12, 2026
- Apply by September 12, 2026
- Country Australia
- Overview Full job description on this page (259 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Supervisor
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
Explore related openings
Occupation family: Customer Service Supervisor
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