Customer Operations & Systems Coordinator

SF Partners - Customer Operations & Systems Coordinator
Coalville, Leicestershire, UK, UK
Full Time, No Remote
Salary: £30,000 - £35,000
Contract: 12-month FTC - Maternity Cover Potential: Opportunity to become permanent as the business grows

Role Overview

The Customer Operations & Systems Coordinator will play a crucial role in supporting the smooth operation of customer interactions and systems within our growing manufacturing business. This is an exciting opportunity for someone looking to contribute to ongoing transformation and investment efforts.

Responsibilities

• Manage customer inquiries and support, ensuring timely and accurate responses.
• Coordinate internal processes to improve efficiency and effectiveness in handling customer needs.
• Assist with the implementation and maintenance of customer relationship management (CRM) systems.
• Contribute to the development and improvement of customer service policies and procedures.
• Work closely with cross-functional teams to ensure seamless operations and customer satisfaction.

Skills & Qualifications

• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Familiarity with CRM systems and customer service best practices.
• A proactive approach to problem-solving and process improvement.
• Proficient in Microsoft Office Suite or similar tools.

About the Company

SF Partners is working closely with a dynamic manufacturing business that is currently experiencing significant growth. The company is committed to innovation, quality, and customer satisfaction. This role offers the potential for long-term career development as the organization continues to expand its operations.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.