Client Services Team Lead

Worksite invites applications for a Client Services Team Lead in Burlington, ON. This full-time Client Services Team Lead opportunity lets you guide client-facing work and elevate service standards for candidates exploring Client Services Team Lead jobs in Burlington, ON or Worksite careers near me.

About This Position

The Client Services Team Lead position at Worksite in Burlington, ON centres on directing day-to-day client service activities while coaching colleagues toward consistent excellence. You will balance hands-on support with leadership duties to strengthen relationships and keep service delivery seamless. This full-time Client Services Team Lead role suits professionals who enjoy coordinating team efforts around client needs and contributes directly to a positive experience for every contact. Working from the Burlington, ON location, the post focuses on clear communication, timely follow-through, and continuous refinement of client services practices that local job seekers frequently seek.

Your Responsibilities

• Lead, coach, and schedule a client services team so that inquiries receive prompt, accurate responses
• Own escalated client matters and guide resolution with professionalism and care
• Track individual and group performance metrics, then deliver constructive feedback that builds capability
• Align daily workflows and hand-offs to maintain steady service levels across peak periods
• Partner with internal colleagues to surface client insights and spiritualize process improvements
• Uphold clear, empathetic communication standards in every client interaction
• Support onboarding and ongoing development so the client services team stays prepared and confident

What You Bring

• Background leading client services or customer support teams in a paced environment
• Excellent verbal and written communication skills that earn client and colleague trust
• Demonstrated ability to mentor others, set expectations, and foster team accountability
• Strong problem-solving habits when complex client situations arise
• Solid organizational skills for managing concurrent priorities without losing detail
• Comfort reviewing simple service indicators and translating them into practical actions
• Genuine commitment to client satisfaction and continuous service quality improvement

About the Company

Worksite is hiring for this role and offers a supportive team environment.

Apply Today

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