Customer Experience & Bookings Coordinator

Coastal Babysitters is seeking a Customer Experience & Bookings Coordinator for a part-time role based in Mudgeeraba, Queensland, Australia. This position centres on coordinating bookings while delivering reliable customer support to local families and clients searching for Customer Experience & Bookings Coordinator jobs near Mudgeeraba or Coastal Babysitters careers.

Position Summary

The Customer Experience & Bookings Coordinator will oversee day-to-day booking processes and customer interactions from the Mudgeeraba location. In this part-time capacity, the successful candidate maintains smooth scheduling operations, responds promptly to enquiries, and ensures every client contact reflects high standards of service. The role suits someone who thrives on organisation, clear communication, and creating positive outcomes for those seeking bookings and recreational support services in the Mudgeeraba, Queensland area.

Core Duties

• Manage incoming booking requests and update schedules accurately to avoid conflicts
• Respond to customer enquiries via phone, email and messaging in a professional, helpful manner
• Coordinate availability between clients and service providers to confirm appointments efficiently
• Track and document all booking details, changes and special requirements in the designated system
• Follow up on confirmed and pending bookings to maintain clear communication and high satisfaction levels
• Identify and resolve common scheduling or service issues before they escalate
• Support the team with accurate reporting on booking volumes and customer feedback trends
• Uphold consistent service standards that strengthen trust and encourage repeat engagement

Qualifications

• Demonstrated experience in customer service, bookings or coordination roles, ideally within service environments
• Strong organisational skills and attention to detail when handling multiple schedules and requests
• Excellent written and verbal communication abilities suited to phone and digital interactions
• Proficiency with calendar tools, booking platforms or basic office software for accurate record-keeping
• Problem-solving aptitude and a calm approach when addressing customer concerns
• Ability to work independently within a part-time structure while collaborating with colleagues as needed
• Reliability, discretion and a genuine commitment to positive client experiences in the Mudgeeraba region

About Coastal Babysitters

Coastal Babysitters is hiring for this role and offers a supportive team environment in Mudgeeraba, Queensland, Australia.

Applying for This Role

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