Credit Card Customer Service Account Specialist I

Join JPMorganChase as a Credit Card Customer Service Account Specialist I in Tempe, where you'll deliver expert support to our credit card customers. In this full-time position, you'll be the trusted voice handling account inquiries, resolving issues, and guiding cardholders toward solutions that matter to them.

Position Summary

As a Credit Card Customer Service Account Specialist I at JPMorganChase, you play a critical role in our customer service operations. Your primary focus will be responding to customer needs, providing guidance on account features and services, and resolving issues with professionalism and efficiency. This role requires someone who can balance multiple responsibilities while maintaining high-quality interactions with every customer contact.

Day-to-Day Responsibilities

• Handle incoming customer calls, emails, and chats regarding credit card account inquiries
• Process account transactions, payments, balance transfers, and other service requests
• Investigate and resolve billing discrepancies, disputed charges, and account concerns
• Explain credit card features, rewards programs, benefits, and terms to customers
• Address fraud concerns and assist with account security matters
• Document customer interactions and maintain accurate account records
• Follow established procedures and compliance requirements in all customer communications
• Meet performance targets for call handling time, quality metrics, and customer satisfaction

What We're Looking For

• High school diploma or equivalent education
• Customer service or related experience preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional under pressure
• Proficiency with computer systems and point-of-sale applications
• Problem-solving mindset with attention to detail
• Multitasking ability and strong organizational skills
• Commitment to providing exceptional customer service

About the Company

JPMorganChase is one of the world's leading financial services firms, serving millions of customers across investment banking, wealth management, and retail banking. Our Tempe operations are part of a nationwide network dedicated to delivering trusted financial solutions and customer-focused service excellence.

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