Auto Care Center Service Writer

Join Walmart's Auto Care Center in Clear Lake Shores, Galveston County, Texas, as a full-time Service Writer, where you'll serve as the essential link between customers and our service team while managing vehicle intake, documentation, and customer communication.

About the Role

Your position places you at the front line of automotive service excellence. You'll engage directly with customers, understand their vehicle concerns, create detailed service records, and ensure smooth coordination between our customers and skilled technicians. This role demands strong organizational abilities, clear communication, and a dedication to turning every customer interaction into a positive experience within a dynamic auto service setting.

What You'll Do

• Conduct comprehensive vehicle intake consultations and document customer service requests accurately
• Create detailed work orders that translate customer needs into clear instructions for our technical team
• Communicate service options, estimated timelines, and pricing information with clarity and professionalism
• Manage and maintain organized records of all customer interactions and completed service work
• Address customer inquiries regarding maintenance, warranty coverage, and repair details
• Facilitate coordination between customers and technicians to deliver consistent quality service
• Input and retrieve information using service management systems with accuracy
• Uphold company safety protocols and service standards in all daily operations

What We're Looking For

• High school diploma or GED equivalent
• Demonstrated ability to communicate clearly and professionally in customer-facing environments
• Strong attention to detail and organizational skills
• Comfort learning and working with service management software platforms
• Willingness to work a full-time schedule, including potential weekend or holiday hours
• Reliable transportation and availability to maintain consistent attendance
• Customer service orientation and patience in handling diverse situations

Compensation

This full-time position offers an hourly wage between $14 and $27 per hour. Your actual wage will meet or exceed the minimum wage requirement for this location. Additional earnings opportunities include performance-based incentives and shift premiums under specific circumstances.

About Walmart

Walmart Auto Care Centers have built a reputation for providing accessible, dependable automotive maintenance and repair services to communities across the country. We're dedicated to delivering value, quality service, and customer satisfaction in every interaction.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.