- Company: Prime Therapeutics
- Location: Nashville
Prime Therapeutics — company details are preparing and update automatically in a few seconds (or refresh).
Prime Therapeutics is hiring a Customer Care Specialist for a full-time position in Orlando, Florida. As a purpose-driven pharmacy benefit manager with a mission to connect care for those we serve, we're looking for a customer-focused professional to help build the future of pharmacy.
About the Role
The Customer Care Specialist delivers responsive support to customers, addressing inquiries and resolving issues to ensure satisfaction with our pharmacy benefit services. Based in the Orlando area, you'll be instrumental in supporting customer needs and building relationships that drive loyalty.
What You'll Do
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues promptly and thoroughly, determining appropriate escalation when needed
- Document customer interactions accurately in our systems, maintaining complete and detailed records
- Maintain detailed account information to provide consistent and well-informed support
- Collaborate with team members and other departments to deliver comprehensive customer solutions
- Follow established procedures and protocols to ensure consistent, high-quality service delivery
- Support customer retention and satisfaction through attentive, responsive care
What We're Looking For
- Strong verbal and written communication skills
- Demonstrated experience in customer service or customer care
- Ability to solve problems independently and handle challenging customer situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work effectively within a team environment
- Must be based in or near Orlando, Florida
- Full-time availability
About Prime Therapeutics
Prime Therapeutics is a different kind of pharmacy benefit manager—one with a purpose beyond profits and a unique ability to connect care for those we serve. We're committed to building the future of pharmacy through customer-focused innovation and meaningful partnerships.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Care Specialist
- Employer Prime Therapeutics
- Location Nashville
- Type Full Time
- Posted July 8, 2026
- Apply by 2026-08-08
- Country context US
- Overview Full original description on this page (294 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Care Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — PBM Drug Pricing Distortion Report
- Hacker News — Amazon Pharmacy automates discounts to help insulin patients get pledged prices
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Occupation family: Customer Care Specialist
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