Customer Care Specialist- (Hybrid)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a tough customer complaint: how you listen, document, resolve, and verify the fix.
• Explain how you would handle claim or billing questions carefully without overpromising.
• Ask how hybrid work works given Orlando-area basing vs. Nashville listing details.
• Be ready to discuss accuracy, empathy, and systems/record-keeping habits.

Fit summary

Strong fit if you like structured phone/email support, careful record-keeping, and healthcare/PBM complexity. Hybrid and location constraints (Orlando base per title; Nashville in listing data) matter for logistics. Thin public employee sentiment data—research culture separately.

Day in the role

As a Customer Care Specialist at Prime Therapeutics, you would handle member and customer contacts about pharmacy benefits—by phone or in person—answer product/service questions, log inquiries and complaints, confirm issue resolution, and follow up on claim results or adjustments. Work also includes recording transactions, arranging billing or payments when needed, and completing account changes in company systems (O*NET 43-4051.00).

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)
• Practice call documentation, de-escalation, and accurate benefit/account updates aligned to O*NET customer-service tasks.

FAQ from this listing

What does Prime Therapeutics do?

It is a PBM founded in 1998 that manages pharmacy benefits; recent news has included disputes with independent pharmacies.

What would I do day to day?

Help customers with benefit and service questions, log interactions, resolve issues, and process related account or billing updates.

Where is this role based?

Data lists Nashville, Davidson County, TN; the title requires hybrid work with a base in or near Orlando, FL—confirm with the employer.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: primetherapeutics.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Prime Therapeutics is hiring a Customer Care Specialist for a full-time position in Orlando, Florida. As a purpose-driven pharmacy benefit manager with a mission to connect care for those we serve, we're looking for a customer-focused professional to help build the future of pharmacy. About the Role The Customer Care Specialist delivers responsive support to customers, addressing inquiries and resolving issues to ensure satisfaction with our pharmacy benefit services. Based in the Orlando area, you'll be instrumental in supporting customer needs and building relationships that drive loyalty. What You'll Do Respond to customer inquiries via phone, email, and chat with professionalism and empathy Resolve customer issues promptly and thoroughly, determining appropriate escalation when needed Document customer interactions accurately in our systems, maintaining complete and detailed records Maintain detailed account information to provide consistent and well-informed support Collaborate with team members and other departments to deliver comprehensive customer solutions Follow established procedures and protocols to ensure consistent, high-quality service delivery Support customer retention and satisfaction through attentive, responsive care What We're Looking For Strong verbal and written communication skills Demonstrated experience in customer service or customer care Ability to solve problems independently and handle challenging customer situations with patience and professionalism Strong attention to detail and organizational skills Ability to work effectively within a team environment Must be based in or near Orlando, Florida Full-time availability About Prime Therapeutics Prime Therapeutics is a different kind of pharmacy benefit manager—one with a purpose beyond profits and a unique ability to connect care for those we serve. We're committed to building the future of pharmacy through customer-focused innovation and meaningful partnerships. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Nashville, Davidson County, hybrid, or fully remote?