Automotive Service Advisor – Group 1 Ford/Lincoln of Hub City

As an Automotive Service Advisor at Group 1 Ford/Lincoln of Hub City in Wolfforth, you'll be the bridge between our customers and our service team—helping vehicle owners understand their maintenance and repair needs while building lasting relationships that keep them coming back.

What This Role Involves

This full-time position places you at the forefront of customer service in the automotive industry. You'll work directly with vehicle owners who trust us with their cars, listening to their concerns, explaining service options in clear terms, and ensuring every visit to our service department exceeds expectations. As part of Group 1 Automotive, you'll have access to modern tools, professional development, and the support of a team committed to delivering quality service.

Your Responsibilities

• Greet customers warmly and assess their vehicle service needs with genuine attention and care
• Create detailed service orders and work closely with technicians to communicate customer requirements
• Explain repair recommendations and costs clearly, helping customers make informed decisions about their vehicles
• Schedule service appointments efficiently and manage follow-up communications
• Process payments and ensure all documentation is accurate and complete
• Build customer loyalty by providing consistent, professional service and addressing concerns promptly
• Keep records organized and maintain knowledge of current vehicle maintenance and repair best practices

Who We're Looking For

• High school diploma or GED required
• Proven customer service experience, ideally in automotive or retail environments
• Strong verbal and written communication skills
• Ability to work effectively as part of a service team in a fast-paced environment
• Detail-oriented with excellent organizational abilities
• Valid driver's license and reliable transportation
• Basic automotive knowledge or willingness to develop expertise on the job

More About Group 1 Automotive

Group 1 Automotive is the 4th largest automotive dealership group in the United States, operating a network of more than 250 dealerships and collision centers across America and the United Kingdom. As a Fortune 250 company, we provide comprehensive automotive services—including new and used vehicle sales, financing, professional service and maintenance, and digital retail solutions. Our team members are essential to our success, and we're dedicated to fostering a workplace where skilled professionals can build rewarding careers while serving customers with integrity and expertise.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.