Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready for service-lane scenarios: angry customer, upsell vs. trust, warranty vs. customer-pay, and multi-job priority with the shop. Ask how Hub City measures advisors (CSI, hours, close rate) and how Group 1 standardizes processes.
Strong fit if you like face-to-face service sales in a brand store, stay calm under rush, and can translate tech talk for owners. Less fit if you want remote work or pure wrench-turning.
As Automotive Service Advisor at Group 1 Ford/Lincoln of Hub City, you greet owners, diagnose needs with techs, write RO estimates, schedule work, update customers on status and approvals, and close tickets—balancing CSI, shop capacity, and Ford/Lincoln warranty/retail processes under a large dealer group.
Focus on RO writing, OEM warranty basics, estimate accuracy, shop communication, and CRM/DMS fluency. No cert list or costs supplied in data.
No—the listing is on-site in Wolfforth / Lubbock County at the Ford/Lincoln store.
It is a large public auto retailer (GPI) operating multi-brand dealerships and related F&I, parts, and service businesses in the U.S. and U.K.
No certification list or costs were provided for this posting; confirm OEM or ASE expectations with the hiring manager.
Website: group1auto.com
Group 1 Automotive, Inc. is an international Fortune 300 automotive retailer with automotive dealerships and collision centers in the United States and the United Kingdom. Group 1 sells new and used cars and light trucks, arranges financial services, provides maintenance and repair services, and sells vehicle parts. As of 2024, the company employs over 20,000 people globally.
Public cache only — not an employee review.
As an Automotive Service Advisor at Group 1 Ford/Lincoln of Hub City in Wolfforth, Lubbock County, you'll be the bridge between our customers and our service team—helping vehicle owners understand their maintenance and repair needs while building lasting relationships that keep them coming back. What This Role Involves This full-time position places you at the forefront of customer service in the automotive industry. You'll work directly with vehicle owners who trust us with their cars, listening to their concerns, explaining service options in clear terms, and ensuring every visit to our service department exceeds expectations. As part of Group 1 Automotive, you'll have access to modern tools, professional development, and the support of a team committed to delivering quality service. Your Responsibilities Greet customers warmly and assess their vehicle service needs with genuine attention and care Create detailed service orders and work closely with technicians to communicate customer requirements Explain repair recommendations and costs clearly, helping customers make informed decisions about their vehicles Schedule service appointments efficiently and manage follow-up communications Process payments and ensure all documentation is accurate and complete Build customer loyalty by providing consistent, professional service and addressing concerns promptly Keep records organized and maintain knowledge of current vehicle maintenance and repair best practices Who We're Looking For High school diploma or GED required Proven customer service experience, ideally in automotive or retail environments Strong verbal and written communication skills Ability to work effectively as part of a service team in a fast-paced environment Detail-oriented with excellent organizational abilities Valid driver's license and reliable transportation Basic automotive knowledge or willingness to develop expertise on the job More About Group 1 Automotive Group 1 Automotive is the 4th largest automotive dealership group in the United States, operating a network of more than 250 dealerships and collision centers across America and the United Kingdom. As a Fortune 250 company, we provide comprehensive automotive services—including new and used vehicle sales, financing, professional service and maintenance, and digital retail solutions. Our team members are essential to our success, and we're dedicated to fostering a workplace where skilled professionals can build rewarding…
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