Bilingual Customer Service Account Specialist – French Speaking

Formica Corporation is seeking a bilingual Customer Service Account Specialist to deliver exceptional support to our clientele in Sharonville, Ohio. This full-time position offers a meaningful opportunity to manage customer relationships and resolve account matters while working with clients in both French and English.

About the Role

As a Customer Service Account Specialist with fluency in French and English, you will be the frontline representative for Formica Corporation's valued customers. Your role centers on providing responsive, professional assistance across account inquiries, transaction processing, and customer concerns. You'll work to understand client needs, navigate company procedures efficiently, and deliver solutions that reflect our commitment to service excellence.

What You'll Do

• Respond to customer inquiries and account questions in both French and English
• Process customer transactions with accuracy and attention to detail
• Address and resolve account-related issues and concerns
• Maintain thorough knowledge of company policies and procedures
• Document interactions and maintain accurate account records
• Coordinate with internal teams to expedite customer requests
• Support customers with a professional, solutions-focused approach

What We're Looking For

• Fluency in both French and English (written and spoken)
• Demonstrated ability to attend carefully to accuracy and detail
• Customer-focused mindset with a commitment to satisfaction
• Resourceful problem-solving approach
• Professional demeanor and responsive communication style
• Ability to manage multiple requests efficiently and prioritize effectively
• Familiarity with account management or customer service environments

About Formica Corporation

Formica Corporation welcomes individuals ready to make an immediate impact in a customer-facing role. We value professionals who combine language expertise with genuine service orientation and a commitment to accuracy.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.