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Strong fit if you are French-fluent, detail-oriented in account work, and comfortable on-site customer service for an industrial products company—not pure remote chat support.
As a bilingual French-speaking Customer Service Account Specialist at Formica, expect account follow-up, order and product questions, and clear handoffs between customers and internal teams—using French when accounts need it. Days skew toward inbox/phone resolution, documentation, and accurate status updates rather than field sales.
No. The listing is non-remote in Sharonville, Hamilton County, Ohio.
The title targets bilingual account support so French-speaking customers get accurate help without translation delays.
Formica is known for decorative surface materials; recent public news also highlights design-student competitions and local partnerships.
Website: formicacorporation.com
Public cache only — not an employee review.
Formica Corporation is seeking a bilingual Customer Service Account Specialist to deliver exceptional support to our clientele in Sharonville, Hamilton County. This full-time position offers a meaningful opportunity to manage customer relationships and resolve account matters while working with clients in both French and English. About the Role As a Customer Service Account Specialist with fluency in French and English, you will be the frontline representative for Formica Corporation's valued customers. Your role centers on providing responsive, professional assistance across account inquiries, transaction processing, and customer concerns. You'll work to understand client needs, navigate company procedures efficiently, and deliver solutions that reflect our commitment to service excellence. What You'll Do Respond to customer inquiries and account questions in both French and English Process customer transactions with accuracy and attention to detail Address and resolve account-related issues and concerns Maintain thorough knowledge of company policies and procedures Document interactions and maintain accurate account records Coordinate with internal teams to expedite customer requests Support customers with a professional, solutions-focused approach What We're Looking For Fluency in both French and English (written and spoken) Demonstrated ability to attend carefully to accuracy and detail Customer-focused mindset with a commitment to satisfaction Resourceful problem-solving approach Professional demeanor and responsive communication style Ability to manage multiple requests efficiently and prioritize effectively Familiarity with account management or customer service environments About Formica Corporation Formica Corporation welcomes individuals ready to make an immediate impact in a customer-facing role. We value professionals who combine language expertise with genuine service orientation and a commitment to accuracy. How to Apply Interested candidates should submit their application through this listing. Please be prepared to discuss your bilingual capabilities and customer service experience.
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