Customer Service Rep II (Remote)

Maximus is hiring a Customer Service Rep II (Remote) to deliver expert support as part of the CDC INFO program—the Centers for Disease Control and Prevention's national contact center serving healthcare professionals, public health officials, and the general public from our Augusta, Kennebec County office. If you're skilled at connecting people with reliable health information and providing responsive support across multiple communication channels, this full-time remote position offers the opportunity to make a tangible public health impact.

About the Role

As a Customer Service Rep II supporting CDC INFO, you'll be the frontline contact helping thousands access evidence-based health guidance. Your expertise will serve a diverse audience—from individual members of the public seeking health information to healthcare providers and public health professionals requiring authoritative CDC resources and data.

What You'll Do

• Respond to customer inquiries via phone, email, and chat with accurate, science-based health information
• Provide guidance to the public, healthcare professionals, and public health officials on CDC programs and initiatives
• Research and deliver current, reliable health information that meets CDC standards for accuracy and consistency
• Document interactions professionally and maintain service quality standards in a high-volume call center environment
• Support CDC INFO's mission to deliver timely, evidence-based information to diverse stakeholder groups

What We're Looking For

• Demonstrated customer service experience, ideally in a call center or healthcare setting
• Ability to explain complex health information clearly and professionally to varied audiences
• Excellent communication skills across phone, email, and chat platforms
• Strong research ability and attention to accuracy when handling sensitive health topics
• Ability to multitask in a high-volume environment while maintaining consistent service quality
• Comfortable engaging with the public, healthcare professionals, and government agencies

About This Position

This is a full-time remote Customer Service Rep II role, allowing you to provide critical support from your home office while being part of the Maximus team supporting CDC INFO's essential public health mission.

How to Apply

Ready to deliver science-based customer service with real public health impact? Apply through this listing to join the CDC INFO team.