Maximus
Maximus is hiring a Call Center Supervisor for a temporary, full-time remote position in the McAllen area. Lead and develop a high-performing team while managing operations remotely from Seybold, Miami-Dade County.
About the Role
As a Call Center Supervisor at Maximus, you'll take on a leadership position overseeing daily operations of our contact center team. This temporary full-time role combines hands-on supervision with strategic team development, requiring you to maintain exceptional service standards while driving team performance in a remote work environment.
What You'll Do
- Oversee daily performance of call center representatives, ensuring adherence to quality standards, service level agreements, and operational procedures
- Coach and mentor team members, addressing performance gaps and providing real-time corrective feedback
- Partner with Talent Acquisition and Human Resources to identify, interview, and recommend candidates for hiring and advancement opportunities
- Create and manage team schedules and work assignments to meet business demands while ensuring adequate staffing coverage
- Monitor call quality, handle escalations, and implement process improvements to drive efficiency and customer satisfaction
- Track key metrics and prepare reporting to support management visibility on team performance and operational outcomes
What We're Looking For
- Proven experience supervising customer service or call center teams in a quality-focused environment
- Strong communication and interpersonal skills with the ability to lead, motivate, and develop team members
- Proficiency with workforce management tools, scheduling software, and call center technology platforms
- Ability to work independently in a remote setting while maintaining clear communication with management and cross-functional partners
- Solid understanding of call center operations, quality assurance, and performance metrics
- Detail-oriented approach to coaching, training, and documentation
About Maximus
Maximus is a leading provider of business process services and technology solutions, supporting government and commercial clients nationwide. We're committed to operational excellence and empowering our teams to deliver world-class service.
How to Apply
Ready to lead? Apply now through this job listing to be considered for the Call Center Supervisor role at Maximus.
To apply for this job please visit www.adzuna.com.
Working in Seybold, Miami-Dade County
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