Senior Customer Solution Engineer

Location: London (Hybrid Working – 3 days per week office attendance)

About Zuora

At Zuora, we’re building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth — for their businesses, their customers and the planet.

Our platform powers some of the world’s most innovative companies across software, media, telecom, IoT and beyond, enabling them to monetise new business models, deepen customer relationships and deliver exceptional digital experiences.

The Team & The Opportunity

We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region.

This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling. You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes.

This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.

What You’ll Be Doing

• Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases
• Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models
• Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
• Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries
• Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value
• Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback
• Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs
• Help shape commercial strategy and identify expansion opportunities across business units and use cases
• Coordinate technical resources across Zuora and our partners to support successful outcomes
• Contribute to RFPs/RFIs, field events, and customer references where appropriate
• Support escalation management and collaborate cross-functionally to resolve issues and drive success
• Travel within your territory as needed

What We’re Looking For

You don’t need to tick every box — we value potential, curiosity and mindset as much as experience.

• 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture
• Strong interest in — or experience with — SaaS, Cloud and enterprise technology

• Comfort translating technical concepts into clear, business-focused value conversations
• Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences
• Familiarity with subscription or recurring revenue models (or a desire to become an expert)
• Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling)
• A general understanding of APIs and modern application architectures
• Bachelor’s degree and/or relevant FinTech or enterprise software experience

Our Technology Environment

You’ll work alongside teams using modern, cloud-native technologies including:

Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

Life at Zuora (#ZEOLife)

As a ZEO, you’re empowered to take ownership, think differently and make a measurable impact. We’re building an inclusive, high-performance culture where people can grow, learn and do the best work of their careers.

We support our people with:

• Competitive compensation and performance-based incentives
• Comprehensive health and wellbeing benefits
• Generous, flexible time off plus company-wide year-end break
•  Fully paid parental leave

• Learning & development stipend
• Volunteering opportunities and charitable donation matching
• Mental wellbeing resources and support

(Benefits may vary by country and will be discussed during the interview process.)

Flexible Working, Done Thoughtfully

Zuora teams are empowered to design ways of working that balance flexibility with collaboration. For this role, you’ll combine remote work with regular in-office collaboration in London at least 3 times per week helping you build strong relationships and maximise impact.

Our Commitment to Inclusion

At Zuora, everyone belongs. Different perspectives, experiences and backgrounds make us stronger. We’re proud to be an equal opportunity employer and encourage applications from all communities.

If you need adjustments or support during the application or interview process, we’re here to help.