Senior Technical Account Manager

Dragos is hiring a Senior Technical Account Manager in Saudi Arabia to safeguard the industrial systems behind modern life — from clean water and reliable power to safe operating environments. This is a full-time, on-site role at the recognized leader in ICS/OT cybersecurity.

About the Role

As a Senior Technical Account Manager based in Saudi Arabia, you will be the trusted technical advisor guiding industrial customers through every stage of their journey with Dragos. Working within our Customer Experience team, you will help clients adopt, operationalize, and fine-tune the Dragos platform so they realize clear, measurable value. Success in this position calls for genuine ICS/OT cybersecurity depth, the talent for building durable relationships, and the ability to convert complex security challenges into outcomes that move a customer's mission forward.

Key Responsibilities

• Act as the lead technical champion for your assigned accounts, supporting onboarding, deployment, and sustained success on the Dragos platform.
• Help customers put core use cases into practice and embed Dragos within their existing security workflows to deliver tangible business results.
• Run periodic account reviews, roadmap planning sessions, and platform tuning to keep value flowing over the long term.
• Track adoption and customer health signals, flag emerging risks early, and drive recovery plans for under-engaged or at-risk accounts.
• Collaborate with Customer Success, Support, Product, and Sales to deliver one seamless, end-to-end experience.
• Serve as an OT cybersecurity expert by leading training, hands-on workshops, and executive briefings, with regional travel of up to 30%.

Qualifications

• 3+ years in OT environments with working knowledge of ICS, SCADA, or DCS systems.
• 1+ year in a cybersecurity engineering or SOC role, ideally protecting critical infrastructure.
• Solid grasp of ICS/OT security concepts, including detection platforms, risk management, and industrial threat scenarios.
• Exposure to SIEM tooling and incident response (e.g., Splunk, QRadar, FortiSIEM, Elastic), plus industrial networking fundamentals such as SPAN/TAPs, VLANs, and firewalls.
• A track record in customer-facing or post-sales roles, influencing both technical and business audiences.
• Skill in distilling complex technical ideas for varied audiences.
• Prior work as a TAM, Sales Engineer, Resident Engineer, or Customer Success Manager is a plus.

About Dragos

Dragos is the market leader in ICS/OT cybersecurity, equipping industrial organizations with leading technology, threat intelligence, and services. We operate a remote-first culture spanning North America, Europe, the Middle East, and APAC, and we look for mission-driven people who live our values of authenticity, transparency, and trust. Dragos is an Equal Opportunity Employer; all new hires must clear a background check as a condition of employment.

How to Apply

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