Solutions Support Engineering Manager

Solutions Support Engineering Manager
Wiz, Inc.
United States (nationwide)

About This Position

The Manager, Solutions Support Engineering at Wiz, Inc. will lead a team of engineers in providing technical support and solutions to our clients. You will be responsible for ensuring that the company's products are deployed correctly and efficiently, while also mentoring junior members of your team.

Key Responsibilities

• Lead a team of Solutions Support Engineers in delivering high-quality technical support to customers
• Collaborate with cross-functional teams to ensure successful product deployments
• Mentor and develop junior engineers within the team
• Analyze customer issues, provide solutions, and escalate as necessary
• Identify areas for process improvement and implement changes to enhance efficiency and effectiveness

Skills & Qualifications

• Minimum of 5 years of experience in technical support or a related field
• Proven track record of leading and managing engineering teams
• Strong problem-solving skills with the ability to analyze complex issues
• Excellent communication and interpersonal skills, both written and verbal
• Familiarity with cloud and AI technologies is preferred but not required
• A deep understanding of security principles and practices in the context of AI applications

More About Wiz, Inc.

Wiz, Inc. is a fast-growing startup that has revolutionized how teams secure their cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Join us in shaping the future of security for the AI era.

Applying for This Role

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