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Strong fit if you have managed technical support or solutions engineering for complex cloud or security products and can translate customer pain into durable process and product feedback.
As Solutions Support Engineering Manager at Wiz, you would lead engineers who unblock customers on cloud security products, escalate hard incidents, shape support playbooks, and partner with product and solutions teams so complex environments stay healthy.
Prioritize cloud security fundamentals, customer-facing troubleshooting, incident leadership, and people management for support engineering teams. No certification cost data was provided for this posting.
The listing marks it as not remote (US location).
Public materials position Wiz around cloud security, including attack-surface management and related research.
No certification family or cost data was supplied for this job.
Website: wiz.com
Public cache only — not an employee review.
Manager, Solutions Support Engineering - East Wiz, Inc. US About This Position The Manager, Solutions Support Engineering at Wiz, Inc. will lead a team of engineers in providing technical support and solutions to our clients. You will be responsible for ensuring that the company's products are deployed correctly and efficiently, while also mentoring junior members of your team. Key Responsibilities Lead a team of Solutions Support Engineers in delivering high-quality technical support to customers Collaborate with cross-functional teams to ensure successful product deployments Mentor and develop junior engineers within the team Analyze customer issues, provide solutions, and escalate as necessary Identify areas for process improvement and implement changes to enhance efficiency and effectiveness Skills & Qualifications Minimum of 5 years of experience in technical support or a related field Proven track record of leading and managing engineering teams Strong problem-solving skills with the ability to analyze complex issues Excellent communication and interpersonal skills, both written and verbal Familiarity with cloud and AI technologies is preferred but not required A deep understanding of security principles and practices in the context of AI applications More About Wiz, Inc. Wiz, Inc. is a fast-growing startup that has revolutionized how teams secure their cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Join us in shaping the future of security for the AI era. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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