FeverUp
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
What you’ll do
- Manage the onboarding of new partners, guiding them through the first steps
- Give support to partners providing accurate, valid and complete information, solving questions and problems
- Guide the partners through our internal platform
- Assist partners in the billing process
- Maintain close communications with the Sales Team
- Translate new deals provided by the Sales Team into standardized information for operational purposes
- Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner
Who you are
- You have 1-2 years of relevant experience in User Support, Customer Service, or high-level client services.
- Comfortable in a fast-paced working environment
- You have excellent interpersonal and communication skills (both oral and written)
- You are able to handle delicate conversations with a calm, problem-solving approach
- Advanced English and Spanish level.
- You are a go-ahead type of person, organized and motivated.
- Excellent eye for detail and accuracy
IMPORTANT: Days off will be fixed and on weekdays only. Public holidays will be scheduled in advance if needed.
Although our main offices are located in Madrid, we welcome candidates from anywhere in Spain.
Why you’ll love it here
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
- 40% discount on all Fever events and experiences
- Work in a location in the heart of Madrid
- Home-office friendly
- Health and dental insurance
- Gympass membership
- Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with
Application Process
For the path forward, here’s what to expect:
- A video call interview with our Talent team
- A 60 min online assessment test
- A conversation with our management team to explore alignment and potential
- A potential final conversation with the team lead
#LI-hybrid #LI-fulltime #LI-JG1
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever’s Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever – Candidate Privacy Notice
To apply for this job please visit job-boards.eu.greenhouse.io.
Explore FeverUp online
Working in Spain
Spain, officially the Kingdom of Spain, is a country in Southern and Western Europe with territories in North Africa. Featuring the southernmost point of continental Europe, it is the largest country in Southern Europe and the fourth-most populous European Union (EU) member state. Spanning the majority of the Iberian Peninsula, its territory also includes the Canary Islands, in the Eastern Atlantic Ocean; the Balearic Islands, in the Western Mediterranean Sea; and the autonomous cities of Ceuta and Melilla, in mainland Africa. Peninsular Spain is bordered to the north by France, Andorra, and t
Market context
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Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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