IT Helpdesk Engineer

Waystone is recruiting an IT Helpdesk Engineer in Leeds, West Yorkshire. This full-time role suits professionals who thrive on delivering reliable first-line technical support and keeping workplace technology running smoothly for colleagues.

What This Role Involves

The IT Helpdesk Engineer position at Waystone places you at the centre of user support operations in Leeds, West Yorkshire. You will handle technical queries, resolve everyday IT challenges and help maintain a stable, productive computing environment that enables teams to focus on their core work without unnecessary disruption.

Day-to-Day Responsibilities

• Log, prioritise and close helpdesk tickets covering hardware faults, software glitches and connectivity problems
• Guide colleagues through common applications and systems via telephone, remote tools or in-person visits
• Diagnose faults on desktop PCs, laptops, printers and related peripherals then implement effective fixes
• Create and manage user accounts, permissions and password services using Active Directory
• Deploy software updates, apply patches and configure standard workstation images
• Escalate more complex incidents to specialist teams while keeping users informed of progress
• Record solutions thoroughly so knowledge remains available for future similar issues

Requirements

• Solid background in an IT helpdesk, service desk or desktop support setting
• Working knowledge of Windows environments, Microsoft 365 applications and basic networking
• Competence talking users calmly through technical steps and translating jargon into plain language
• Ability to juggle multiple tickets, meet service targets and stay organised under steady demand
• Hands-on familiarity with ticketing platforms and remote assistance software
• Relevant entry-level certifications such as CompTIA A+ or equivalent practical experience preferred

About the Company

Waystone is hiring for this role and offers a supportive team environment.

Apply Today

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