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Expect scenarios: locked-out user before a client call, slow laptop, VPN or MFA failure, and when to escalate. Be ready to walk through ticket lifecycle, prioritisation, and how you document root cause. Light familiarity with financial-services context (confidential data, controlled change) is useful; ask how the Leeds desk works with central IT and which tools they use day to day.
Strong fit if you enjoy structured helpdesk work, clear process, and supporting professionals in a specialised financial firm rather than pure consumer IT. On-site Leeds presence and reliability under ticket load matter more than flashy engineering; curiosity about funds/ETF operations is a plus, not a substitute for solid support fundamentals.
As an IT Helpdesk Engineer at Waystone in Leeds, a typical day is first-line support for staff in a regulated funds/asset-servicing environment: ticket triage, password and access issues, laptop and meeting-room AV, and escalating infrastructure or security incidents. You will likely document fixes, follow change and access controls, and keep finance/ops users productive when systems or devices fail.
Build depth in Windows/macOS desktop support, Active Directory/identity basics, ticketing (priority and SLAs), remote tools, and clear written handoffs. In a firm like Waystone, comfort with security hygiene, least-privilege access, and calm communication with non-technical colleagues matters as much as pure tech fixes. No specific certification list or costs were provided for this listing.
No. The listing is for Leeds, West Yorkshire, with remote set to on-site (not remote).
Public materials and recent news frame Waystone as a financial-services firm (founded 2000) active in funds and ETF platforms, including European ETF infrastructure.
No salary figures or employer review ratings were provided in the source data for this enricher.
Website: waystone.com
Public cache only — not an employee review.
Waystone is recruiting an IT Helpdesk Engineer in Leeds, West Yorkshire. This full-time role suits professionals who thrive on delivering reliable first-line technical support and keeping workplace technology running smoothly for colleagues. What This Role Involves The IT Helpdesk Engineer position at Waystone places you at the centre of user support operations in Leeds, West Yorkshire. You will handle technical queries, resolve everyday IT challenges and help maintain a stable, productive computing environment that enables teams to focus on their core work without unnecessary disruption. Day-to-Day Responsibilities Log, prioritise and close helpdesk tickets covering hardware faults, software glitches and connectivity problems Guide colleagues through common applications and systems via telephone, remote tools or in-person visits Diagnose faults on desktop PCs, laptops, printers and related peripherals then implement effective fixes Create and manage user accounts, permissions and password services using Active Directory Deploy software updates, apply patches and configure standard workstation images Escalate more complex incidents to specialist teams while keeping users informed of progress Record solutions thoroughly so knowledge remains available for future similar issues Requirements Solid background in an IT helpdesk, service desk or desktop support setting Working knowledge of Windows environments, Microsoft 365 applications and basic networking Competence talking users calmly through technical steps and translating jargon into plain language Ability to juggle multiple tickets, meet service targets and stay organised under steady demand Hands-on familiarity with ticketing platforms and remote assistance software Relevant entry-level certifications such as CompTIA A+ or equivalent practical experience preferred About the Company Waystone is hiring for this role and offers a supportive team environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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