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Home / IT Helpdesk Engineer

IT Helpdesk Engineer

Adventus

Job Description:
 
Provide technical service to end users, 1st level support and resolution for all information technology matters.
Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.
Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.
Manage email messaging configurations and troubleshooting issues for Outlook or other email services.
Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.
Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.
Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.
Knowledgeable on different IT Technologies where continuous learning in the work field is expected.
Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.
Ensuring that all cases assigned is resolved within SLA following the case priority.
Adhoc duties as assigned
 
 Requirements:
 
Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.
Excellent interpersonal and communication skill.
Experience with basic Mac OS, Microsoft 365, Google suite, on premise/cloud directory, SharePoint and Intune.
A minimum of 2 years of experience working in IT related positions.
A result-oriented and good team player.

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Working in Manila, Philippines

Weather right now in Manila, Philippines: checking… · Local time: · Air quality: · Daylight: · UV index:

Manila, officially the City of Manila, is the capital and second-most populous city of the Philippines after Quezon City. According to the 2024 census, it has a population of 1,902,590 people. Located on the eastern shore of Manila Bay on the island of Luzon, it is classified as a highly urbanized city. With 44,935 inhabitants per square kilometer (116,380/sq mi), Manila is one of the world's most densely populated cities proper.

Metropolitan Manila, commonly shortened to Metro Manila and formally the National Capital Region, is the capital region and largest metropolitan area of the Philippines. Located on the eastern shore of Manila Bay, the region lies between the Central Luzon and Calabarzon regions. Encompassing an area of 636.00 km2 (245.56 sq mi) and with a population of 14,001,751 as of 2024, it consists of sixteen

Recent seismic activity: 9 earthquakes (M4.5+) within 200km in the last 6 months — largest M5.0 near 2 km NNE of Hukay, Philippines. via USGS

  • Elevation 5m (16 ft)

Source: Wikipedia (state)

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