- Full Time
- Manila (Remote)
Adventus
- Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories.
- Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components.
- Establish and enforce documentation standards, templates, and version control practices across the IT team.
- Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements.
- Manage document lifecycle processes including creation, approval, revision, and archival.
- Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure.
- Document change management activities, including system upgrades, patching schedules, and infrastructure modifications.
- Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps.
- Collaborate with cross-functional IT teams to capture and translate technical knowledge into clear, structured documentation.
- Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization.
- Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages.
- Identify documentation gaps and proactively develop materials to address operational and compliance risks.
- Liaise with system administrators, network engineers, security teams, and business units to gather technical information for documentation purposes.
- Provide guidance and training to IT staff on documentation tools, standards, and best practices.
- Prepare reports and dashboards on documentation coverage and status for IT management review.
- Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related discipline.
- Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are advantageous.
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Minimum 1–3 years of experience in IT infrastructure, systems administration, or a related role.
- Demonstrated experience in producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment.
- Exposure to ITIL-based service management practices is preferred.
- Strong proficiency in English language, both written and spoken.
- Proficiency with documentation and knowledge management tools
- Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services.
- Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart.
- Working knowledge of ITSM processes including change management, incident management, and asset management.
- Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks is a plus.
- Exceptional written and verbal communication skills with an ability to translate complex technical concepts into clear, accessible content.
- Strong attention to detail and a methodical approach to organizing and maintaining information.
- Self-motivated with the ability to manage multiple documentation projects simultaneously.
- Collaborative team player who works effectively with technical and non-technical stakeholders.
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Working in Manila, Philippines
Weather right now in Manila, Philippines: checking… · Local time: · Air quality: · Daylight: · UV index:
Manila, officially the City of Manila, is the capital and second-most populous city of the Philippines after Quezon City. According to the 2024 census, it has a population of 1,902,590 people. Located on the eastern shore of Manila Bay on the island of Luzon, it is classified as a highly urbanized city. With 44,935 inhabitants per square kilometer (116,380/sq mi), Manila is one of the world's most densely populated cities proper.
Metropolitan Manila, commonly shortened to Metro Manila and formally the National Capital Region, is the capital region and largest metropolitan area of the Philippines. Located on the eastern shore of Manila Bay, the region lies between the Central Luzon and Calabarzon regions. Encompassing an area of 636.00 km2 (245.56 sq mi) and with a population of 14,001,751 as of 2024, it consists of sixteen
Recent seismic activity: 9 earthquakes (M4.5+) within 200km in the last 6 months — largest M5.0 near 2 km NNE of Hukay, Philippines. via USGS
- Elevation 5m (16 ft)
Source: Wikipedia (state)
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