Intensive Case Manager – CSS

Wesley is hiring a full-time Intensive Case Manager - CSS in Hamilton/Brantford, Ontario for candidates ready to deliver coordinated client support. This Intensive Case Manager - CSS position suits professionals seeking Wesley careers that strengthen community connections near Hamilton/Brantford, Ontario.

The Opportunity

Join Wesley as an Intensive Case Manager - CSS and help individuals navigate intensive support needs across Hamilton/Brantford, Ontario. In this full-time role you will build lasting client partnerships, streamline access to services and contribute to positive local outcomes that keep residents connected and stabilised. Wesley careers like this one place you at the centre of meaningful, day-to-day case work while you grow within a collaborative team environment.

What You'll Do

• Complete thorough client assessments and create individualised support plans tailored to complex needs.
• Coordinate service delivery among providers, families and community partners so clients receive timely, continuous assistance.
• Monitor progress, adjust plans as circumstances change and document every contact to maintain clear, accurate records.
• Provide crisis intervention and practical advocacy that helps clients overcome barriers in housing, health and daily living.
• Facilitate referrals, appointments and follow-ups that strengthen independent living skills and community integration.
• Participate in team case conferences and continuous-learning sessions to refine intensive case-management practice.

Qualifications

• Proven background in intensive case management or closely related client-support work.
• Strong knowledge of assessment tools, person-centred planning and community-resource navigation common to Hamilton/Brantford, Ontario.
• Excellent interpersonal, organisational and documentation skills that support intensive caseloads.
• Ability to respond calmly under pressure, apply de-escalation techniques and maintain professional boundaries.
• Valid driver’s licence and reliable transportation preferred for local outreach.
• Commitment to ethical practice, cultural awareness and client-centred care standards expected of an Intensive Case Manager - CSS.

About Wesley

Wesley is hiring for this role and offers a supportive team environment.

Apply Today

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