Business Solution Architect - Post Implementation

Netsmart is hiring a full-time Business Solution Architect – Post Implementation to serve as a trusted finance and revenue cycle advisor for healthcare and human services clients across the United States (nationwide) (nationwide). If you thrive on untangling complex post-go-live billing challenges and guiding clients toward measurable operational gains, this role was built for you.

About the Role

As a Business Solution Architect at Netsmart, you act as a hands-on, consultative subject matter expert who helps clients optimize their financial and revenue cycle workflows after system implementation. Working primarily within behavioral health and public sector environments, you diagnose real-world system usage, evaluate configuration and workflow design, and translate tangled issues into clear, actionable best-practice recommendations. The focus centers on finance and revenue cycle management — spanning eligibility, claims, remittance, accounts receivable, and financial reporting — with particular depth in myAvatar finance functionality and Medicaid, Medicare, Managed Care, and state-regulated billing.

Key Responsibilities

• Lead client engagements that deliver workflow and solution design aligned to defined business benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing maintenance.
• Serve as the primary consultant for troubleshooting, solution consultation, and knowledge transfer.
• Build and nurture client relationships, providing appropriate issue escalation and engagement support.
• Resolve escalated problems during installation, operation, maintenance, or testing using deep solution expertise.
• Manage client expectations and ensure delivery meets engagement goals.
• Coach and mentor solution teams on recommended methodology and practices.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Four or more years in healthcare information technology implementation or consulting.
• At least two years of Electronic Health Record solution experience.
• A minimum of one year of project management experience.
• Strong communication across technical, clinical, and operational teams, plus the ability to document and present architecture concepts clearly.
• Talent for making sense of complex, high-volume, and occasionally conflicting information to solve problems.
• Preferred: myAvatar experience, billing system implementations, CPT/HCPCS coding, 837P/837I claims, UB-04, 835 remittance and denial management, A/R strategies, and public-sector or California DHCS workflows.

About Netsmart

For more than 50 years, Netsmart has built technology and delivered services across the behavioral health, human services, and post-acute markets. We partner with organizations throughout the care continuum to anticipate challenges and uncover new opportunities as healthcare evolves. Netsmart is proud to be an equal opportunity workplace and an affirmative action employer committed to an inclusive environment. Travel is expected up to 20%, and the role may occasionally require extended or irregular hours to support clients across time zones.

How to Apply

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