Front Desk Supervisor – Embassy Suites by Hilton Dulles Airport

Front Desk Supervisor - Embassy Suites by Hilton Dulles Airport
Bfsaulhotels
Herndon, Virginia

About the Role

This position at the Embassy Suites by Hilton Dulles Airport in Herndon, VA is responsible for ensuring outstanding guest service and effective operations of the front desk. Utilize leadership skills to drive revenue, maximize profit, and ensure quality. Manage assigned staff to guarantee guest satisfaction, positive team member relations, and achievement of overall financial results.

Responsibilities

• Ensure exceptional guest service and efficient front desk operations
• Drive revenue growth and profitability through effective management practices
• Manage a team of front desk staff to maintain high levels of guest satisfaction
• Facilitate positive team member relations and foster a collaborative work environment
• Monitor financial performance and achieve key financial goals

Qualifications

• Proven experience in hospitality management, particularly in front desk operations
• Leadership skills to motivate and develop team members
• Strong communication and interpersonal skills
• Ability to manage multiple tasks efficiently under pressure
• Experience with hotel management software and systems preferred

About the Company

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, established over 130 years ago. The Hospitality Group manages more than 20 business-class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, alongside The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. With a team of over 1,000 hospitality professionals, B. F. Saul Company Hospitality Group offers an environment where commitment to guest satisfaction and integrity are paramount.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.