- Full Time
- Carl Fisher, Miami-Dade County
- 36400 USD / Year
South Beach Group Hotels
Join South Beach Group Hotels as a Front Desk Agent at our Catalina Hotel location in Carl Fisher, Miami-Dade County. This full-time position offers the opportunity to be the welcoming face of our hotel, delivering exceptional guest service and creating memorable experiences from the moment guests arrive.
Role Overview
As a Front Desk Agent, you'll be the first point of contact for hotel guests, responsible for ensuring smooth check-ins and check-outs while maintaining the high standards South Beach Group Hotels is known for. You'll handle guest inquiries, requests, and concerns with professionalism and efficiency, playing a key role in guest satisfaction and overall hotel operations.
Key Responsibilities
- Process guest check-ins and check-outs in accordance with hotel procedures
- Address guest requests, questions, and concerns promptly and courteously
- Maintain accurate guest records and room status information
- Manage reservations, room assignments, and special requests
- Coordinate with other hotel departments to ensure guest needs are met
- Provide information about hotel amenities, local attractions, and services
- Handle payments and process billing transactions
- Uphold hotel standards and policies in all guest interactions
Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with computer systems and hotel management software
- Ability to multitask and manage multiple guest requests simultaneously
- Professional demeanor and appearance
- Availability to work flexible shifts, including evenings and weekends
Why Join South Beach Group Hotels
South Beach Group Hotels operates premier properties in Miami's most sought-after location. As a member of our team, you'll work in a dynamic hospitality environment where guest service excellence is at the core of our mission. You'll develop valuable skills in hospitality, learn about world-class hotel operations, and be part of a team dedicated to creating outstanding guest experiences in one of the world's most vibrant destinations.
Applying for This Role
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To apply for this job please visit www.adzuna.com.
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Working in Carl Fisher, Miami-Dade County
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Florida is a state in the Southeastern and South Atlantic regions of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia to the north, the Atlantic Ocean to the east, the Straits of Florida to the south, and The Bahamas to the southeast. About two-thirds of Florida occupies a peninsula between the Gulf of Mexico and the Atlantic Ocean. It has the longest
- Elevation 9m (30 ft)
Source: Wikipedia (state)
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