FinTech Client #1 | Customer Onboarding Manager (CO)

SD Solutions invites applications for the FinTech Client #1 | Customer Onboarding Manager (CO) role based in Medellin, CO. This full-time position is ideal for professionals ready to guide new customers through structured activation journeys while working on site with local teams.

Role Overview

In the FinTech Client #1 | Customer Onboarding Manager (CO) position at SD Solutions in Medellin, CO, you will own the full customer activation lifecycle from kickoff through successful go-live. The full-time role demands clear coordination across functions so new accounts receive consistent support, timely information, and a positive first experience. You will operate from the Medellin location, translating customer needs into actionable plans and ensuring every milestone is met with quality and transparency. Candidates who thrive on process excellence and client partnership will find this Customer Onboarding Manager opportunity a strong professional fit.

What You'll Do

• Design and execute tailored onboarding pathways that move new customers efficiently from contract to active usage
• Partner with cross-functional colleagues to align setup activities, training schedules, and handoff points
• Create clear documentation, checklists, and communication cadences that keep clients informed throughout the process
• Identify and remove obstacles that delay activation, escalating issues when necessary to protect timelines
• Facilitate orientation sessions and ongoing guidance that help customers adopt core processes quickly
• Measure onboarding progress against agreed milestones and surface insights for continuous improvement
• Collect structured feedback and refine playbooks so future customer journeys become smoother and more predictable

Skills & Qualifications

• Demonstrated experience guiding customer or client onboarding programs in professional service environments
• Outstanding verbal and written communication skills that build trust with both internal partners and external stakeholders
• Proven ability to manage concurrent workstreams, set priorities, and deliver on commitments under realistic timelines
• Comfort using common collaboration and tracking tools to document status and share updates
• Strong organizational habits and attention to detail when handling multi-step activation sequences
• Analytical mindset for reviewing simple performance indicators and recommending practical adjustments
• Customer-centric approach combined with the professionalism expected of a Customer Onboarding Manager in Medellin, CO

Working at SD Solutions

SD Solutions is hiring for this role and offers a supportive team environment. Colleagues in Medellin, CO benefit from open collaboration, shared ownership of results, and opportunities to deepen expertise while contributing to high-quality client experiences.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.