Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare a walkthrough of a messy onboarding you unblocked: stakeholders, blockers, compliance gates, and time-to-value. Expect scenarios on delayed integrations, incomplete documentation, and balancing client urgency with risk controls. Ask how SD Solutions scopes “FinTech Client #1,” success metrics, and Medellín team vs. client time zones.
Strong fit if you have client-facing implementation or onboarding experience—especially fintech, payments, or other regulated products—and enjoy structured delivery without a large public employer brand to lean on. Thin company signals mean cultural fit and client specifics matter more than prestige.
As Customer Onboarding Manager for FinTech Client #1 at SD Solutions in Medellín, you would own the path from signed deal to live production use: gather KYC/AML and product requirements, coordinate implementation with client ops and the vendor/engineering side, run training and go-live checklists, and track activation metrics until handoff to account or success teams.
Prioritize fintech onboarding mechanics (identity/compliance handoffs, integration timelines), stakeholder communication in Spanish/English if the client is bilingual, CRM/project tooling, and clear runbooks for go-live and issue triage. No certification catalog was supplied for this family—skip paid certs until you validate what the client stack actually uses.
The listing marks remote as off and places the job in Medellín, CO—plan for local or on-site expectations unless the employer states otherwise.
It reads as an engagement for a specific fintech customer rather than a generic internal ops seat; clarify product, volume, and whether you sit with SD Solutions or embed with the client.
Only a 2024 founding year is solid in the provided facts; many news/HN hits look unrelated. Prefer questions in interview over assuming glassdoor-style ratings (none were provided).
SD Solutions invites applications for the FinTech Client #1 | Customer Onboarding Manager (CO) role based in Medellin, CO. This full-time position is ideal for professionals ready to guide new customers through structured activation journeys while working on site with local teams. Role Overview In the FinTech Client #1 | Customer Onboarding Manager (CO) position at SD Solutions in Medellin, CO, you will own the full customer activation lifecycle from kickoff through successful go-live. The full-time role demands clear coordination across functions so new accounts receive consistent support, timely information, and a positive first experience. You will operate from the Medellin location, translating customer needs into actionable plans and ensuring every milestone is met with quality and transparency. Candidates who thrive on process excellence and client partnership will find this Customer Onboarding Manager opportunity a strong professional fit. What You'll Do Design and execute tailored onboarding pathways that move new customers efficiently from contract to active usage Partner with cross-functional colleagues to align setup activities, training schedules, and handoff points Create clear documentation, checklists, and communication cadences that keep clients informed throughout the process Identify and remove obstacles that delay activation, escalating issues when necessary to protect timelines Facilitate orientation sessions and ongoing guidance that help customers adopt core processes quickly Measure onboarding progress against agreed milestones and surface insights for continuous improvement Collect structured feedback and refine playbooks so future customer journeys become smoother and more predictable Skills & Qualifications Demonstrated experience guiding customer or client onboarding programs in professional service environments Outstanding verbal and written communication skills that build trust with both internal partners and external stakeholders Proven ability to manage concurrent workstreams, set priorities, and deliver on commitments under realistic timelines Comfort using common collaboration and tracking tools to document status and share updates Strong organizational habits and attention to detail when handling multi-step activation sequences Analytical mindset for reviewing simple performance indicators and recommending practical adjustments Customer-centric approach combined with the professionalism expected of a Customer Onboarding Manager in Medellin, CO Working at SD Solutions SD Solutions is hiring for this role and offers a supportive…
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai