Director, Personal Lines Client Care

DIRECTOR, PERSONAL LINES CLIENT CARE

What This Role Involves

The Director of Personal Lines Client Care at Mitch Insurance is pivotal in enhancing our clients' experience with insurance. You will lead a team dedicated to providing exceptional customer service and support, ensuring that every interaction leaves the client feeling valued and informed.

What You'll Do

• Develop and implement strategies to improve client satisfaction and retention within the personal lines segment.
• Oversee day-to-day operations of the client care department, including team management and performance evaluation.
• Collaborate with cross-functional teams to ensure seamless service delivery and product offerings.
• Analyze client feedback and market trends to drive continuous improvement in our services.

Requirements

• A minimum of 10 years of experience in insurance, with at least 5 years in a leadership role.
• Demonstrated success in managing large teams and driving positive client outcomes.
• Strong interpersonal skills with the ability to build rapport and resolve complex issues.
• Experience in developing and executing strategic plans for customer service excellence.

More About Mitch Insurance

Mitch Insurance is committed to transforming how people perceive insurance, making it a positive experience. We foster a culture of kindness, positivity, and inclusivity, where collaboration, innovation, and mutual inspiration are at the core of our operations. Join us in our mission to make insurance lovable.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.