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Best fit for an insurance client-care leader ready to run personal-lines service in Whitby for Mitch Insurance, with on-site presence and a focus on team performance and customer outcomes.
As Director, Personal Lines Client Care at Mitch Insurance in Whitby, you would lead client-care delivery for personal lines: coaching service teams, handling complex escalations, and aligning processes so policyholders get clear, timely support. The day typically balances people leadership, quality and retention metrics, and cross-functional coordination with underwriting and claims partners—on site, not remote.
No. The listing marks the position as on site in Whitby, Durham Region.
Director-level leadership of personal lines client care—service quality, escalations, and team guidance at Mitch Insurance.
Whitby in Durham Region, Ontario, in the Golden Horseshoe corridor.
DIRECTOR, PERSONAL LINES CLIENT CARE What This Role Involves The Director of Personal Lines Client Care at Mitch Insurance is pivotal in enhancing our clients' experience with insurance. You will lead a team dedicated to providing exceptional customer service and support, ensuring that every interaction leaves the client feeling valued and informed. What You'll Do Develop and implement strategies to improve client satisfaction and retention within the personal lines segment. Oversee day-to-day operations of the client care department, including team management and performance evaluation. Collaborate with cross-functional teams to ensure seamless service delivery and product offerings. Analyze client feedback and market trends to drive continuous improvement in our services. Requirements A minimum of 10 years of experience in insurance, with at least 5 years in a leadership role. Demonstrated success in managing large teams and driving positive client outcomes. Strong interpersonal skills with the ability to build rapport and resolve complex issues. Experience in developing and executing strategic plans for customer service excellence. More About Mitch Insurance Mitch Insurance is committed to transforming how people perceive insurance, making it a positive experience. We foster a culture of kindness, positivity, and inclusivity, where collaboration, innovation, and mutual inspiration are at the core of our operations. Join us in our mission to make insurance lovable. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Mitch Insurance is located in Whitby, Durham region, and offers full-time employment with no remote work options available.
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