- Company: Safe Breach
- Location: United States (nationwide)
- Salary: $120,000–$140,000/yr
Safe Breach — company details are preparing and update automatically in a few seconds (or refresh).
SafeBreach is hiring a Customer Success Manager for our growing team based in the United States. This is a full-time position offering base compensation between $120,000 and $140,000 annually. As an individual contributor, you'll drive customer success and build lasting relationships that accelerate business outcomes.
About the Role
As a Customer Success Manager at SafeBreach, you'll be the primary point of contact for a portfolio of customers, ensuring they achieve their business objectives with our platform. You'll combine technical expertise with relationship-building prowess to guide customers from onboarding through expansion.
What You'll Do
- Manage an assigned customer portfolio, serving as the trusted advisor and primary contact for account success
- Lead comprehensive onboarding and implementation planning to accelerate adoption and time-to-value
- Provide proactive technical guidance to help customers maximize ROI from their SafeBreach investment
- Monitor customer health through regular business reviews, usage analysis, and engagement tracking
- Identify expansion and upsell opportunities, collaborating with sales to grow existing accounts
- Champion customer feedback internally, escalating insights and identifying product improvement opportunities
- Troubleshoot technical challenges and coordinate cross-functional support from engineering and product teams
- Develop comprehensive customer documentation and share best practices across the user community
What We're Looking For
- Strong technical foundation with the ability to understand complex systems and articulate technical concepts to diverse audiences
- Proven experience in customer success, account management, or client services roles
- Excellent communication and relationship-building skills with demonstrated ability to establish trust
- Proactive mindset with proven success navigating fast-paced, dynamic environments
- Hands-on experience with CRM platforms and sales/success technology stacks
- Strong organizational skills and ability to prioritize across multiple concurrent accounts
- Genuine passion for helping customers solve critical business challenges
About SafeBreach
SafeBreach is transforming how organizations approach cybersecurity risk. Our innovative platform and expert team help companies strengthen their security posture and resilience.
How to Apply
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Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Success Manager
- Employer Safe Breach
- Location United States (nationwide)
- Type Full Time
- Pay (from listing) $120,000–$140,000/yr
- Posted May 13, 2026
- Apply by August 1, 2026
- Country United States
- Overview Full job description on this page (312 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Success Manager
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