Customer Service Agent: Italian (morning shift)

Join Fever, the world's leading technology platform for culture and live entertainment, as a Customer Service Agent: Italian (morning shift) based in Spain. If you speak fluent Italian and love helping people, this full-time role places you at the heart of unforgettable live experiences.

About the Role

As an Italian-speaking Customer Service Agent at Fever in Spain, you'll be the trusted point of contact for our customers, resolving the day-to-day incidents that come through phone, email, and social media. This is a home-office position with a morning schedule of 8:00 to 16:00, five days a week, including a 30-minute break. Because incident volumes vary, you'll also support the Operations Department with parallel tasks during quieter moments.

Key Responsibilities

• Deliver high-quality support across phone, email, and social media to resolve customer issues quickly.
• Manage incoming calls and chats efficiently to keep communication clear and professional.
• Share accurate, complete information using the appropriate tools and methods.
• Address complaints with suitable solutions and alternatives, then follow up to confirm resolution within agreed timeframes.
• Maintain records of customer interactions, manage accounts, and organize supporting documents.
• Apply Fever's communication procedures, guidelines, and policies consistently.
• Go the extra step to keep customers engaged and satisfied.
• Assist the Operations team with related tasks when incident traffic is low.

Qualifications

• A high level of Italian (spoken and written), plus fluency in Spanish or English.
• Previous experience in customer service or user support is highly valued.
• Familiarity with Zendesk is a plus.
• Strong ability to plan, prioritize, and juggle multiple tasks at once.
• Excellent communication, interpersonal, and time-management skills.
• A reliable, solution-focused, and detail-oriented mindset.
• Flexibility and adaptability in a fast-moving environment.
• Candidates must currently reside in Spain.

About Fever

Fever is on a mission to democratize access to culture and entertainment. Powered by proprietary technology and a data-driven approach, our platform inspires more than 300 million people across over 55 countries each month to discover memorable experiences, while helping event creators scale and innovate. We've partnered with names like Netflix, F.C. Barcelona, and Primavera Sound, and we're backed by leading global investors. Fever is committed to an inclusive, diverse workplace and welcomes applicants of every background.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.