Customer Care Specialist III

Saia is hiring a full-time Customer Care Specialist III in Sioux Falls — a hands-on role for service-minded professionals who want to grow their careers with a logistics and transportation company that genuinely invests in its people.

About the Role

As a Customer Care Specialist III based in Sioux Falls, you'll be a trusted point of contact for Saia's customers, delivering accurate, responsive support that keeps shipments moving and relationships strong. This is a senior-level customer care position where your experience helps resolve more complex inquiries and sets the standard for service quality across the team.

Key Responsibilities

• Field and resolve customer questions across phone, email, and other channels with professionalism and care.
• Research, track, and follow up on shipment details, account concerns, and service requests.
• Handle escalated or higher-complexity issues that draw on your experience as a Specialist III.
• Partner with internal teams to ensure timely, accurate solutions for every customer.
• Maintain clear records and documentation of customer interactions and outcomes.

Qualifications

• Proven background in customer service or customer care, ideally at a senior or advanced level.
• Strong communication skills, both written and verbal.
• Solid problem-solving ability and attention to detail.
• Comfort working with computer systems and tracking tools.
• Availability to work on-site full time in Sioux Falls.

About Saia

Saia is a different kind of logistics and transportation company, built on doing things the right way. That shows up in how we treat our people, our customers, and our communities. From your very first day, you'll find real support from both leadership and your teammates — along with the chance to build new skills, take on more responsibility, and advance your career.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.