Customer Care Specialist III

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: scuoladiatene.it

Saia is an American less than truckload (LTL) trucking company that originated in Houma, Louisiana, in 1924. With original operation occurring in Louisiana and Texas for the first fifty years, expansion came after 1980 when coverage began reaching into more states in the South. Further expansion happened through mergers with other companies, which allowed Saia to provide service for thirty six states. Saia ranks in the top ten of LTL carriers in the United States, with revenues of over $1.8 billion in 2020.

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Role overview (listing rewrite)

Saia is hiring a full-time Customer Care Specialist III in Sioux Falls, Minnehaha County — a hands-on role for service-minded professionals who want to grow their careers with a logistics and transportation company that genuinely invests in its people. About the Role As a Customer Care Specialist III based in Sioux Falls, Minnehaha County, you'll be a trusted point of contact for Saia's customers, delivering accurate, responsive support that keeps shipments moving and relationships strong. This is a senior-level customer care position where your experience helps resolve more complex inquiries and sets the standard for service quality across the team. Key Responsibilities Field and resolve customer questions across phone, email, and other channels with professionalism and care. Research, track, and follow up on shipment details, account concerns, and service requests. Handle escalated or higher-complexity issues that draw on your experience as a Specialist III. Partner with internal teams to ensure timely, accurate solutions for every customer. Maintain clear records and documentation of customer interactions and outcomes. Qualifications Proven background in customer service or customer care, ideally at a senior or advanced level. Strong communication skills, both written and verbal. Solid problem-solving ability and attention to detail. Comfort working with computer systems and tracking tools. Availability to work on-site full time in Sioux Falls, Minnehaha County. About Saia Saia is a different kind of logistics and transportation company, built on doing things the right way. That shows up in how we treat our people, our customers, and our communities. From your very first day, you'll find real support from both leadership and your teammates — along with the chance to build new skills, take on more responsibility, and advance your career. How to Apply Ready to go further with Saia? Submit your application for the Customer Care Specialist III role in Sioux Falls, Minnehaha County through our job listing to take the next step.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Sioux Falls, Minnehaha County, hybrid, or fully remote?