Customer Care Specialist II

Join Cox Communications as a Customer Care Specialist II in Carmel, Hamilton County, and be part of a team dedicated to delivering exceptional service to customers across our growing community. As a full-time team member, you'll provide knowledgeable support, resolve customer concerns efficiently, and help maintain Cox Communications' reputation for quality customer care.

About the Role

This is an individual contributor position within our Customer Care Group, focused on supporting customers with their needs and concerns. You'll work evening shifts as part of our commitment to serving customers across multiple time zones and availability windows. This role offers the opportunity to develop customer service expertise while working toward establishing yourself as a trusted specialist in Cox Communications' customer support operations.

What You'll Do

• Handle customer inquiries and requests with professionalism and attention to detail
• Resolve customer concerns and escalate complex issues appropriately
• Maintain accurate records of customer interactions and outcomes
• Follow company policies and procedures while prioritizing customer satisfaction
• Collaborate with team members to ensure consistent service delivery
• Contribute to a positive team environment and support continuous improvement initiatives

What We're Looking For

• Strong communication skills with an ability to interact professionally with diverse customers
• Reliability and commitment to consistent attendance, including evening shift availability
• Problem-solving mindset with patience and a customer-first approach
• Ability to work independently and as part of a team
• Willingness to learn company systems and processes
• Previous customer service experience preferred, though training is provided to the right candidate

About Cox Communications

Cox Communications is a leading broadband, video, and voice communications company serving millions of customers across the United States. We're committed to connecting communities and providing reliable service that families and businesses depend on every day.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.