Msccn
Join Msccn as a Manager, Customer Service Support in The Woodlands, Texas—a full-time leadership opportunity to build and mentor a high-performing customer service team. We're committed to supporting qualified talent from all backgrounds, including veterans, transitioning military personnel, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers.
About the Role
As Manager of Customer Service Support for Msccn in the The Woodlands, Montgomery County area, you'll lead a customer-focused team dedicated to delivering exceptional service. This role combines hands-on people management with strategic oversight, ensuring your team consistently exceeds customer expectations while maintaining operational efficiency.
What You'll Do
- Build, coach, and develop a customer service team, providing feedback and growth opportunities
- Monitor team performance against quality metrics and customer satisfaction targets
- Handle escalated customer issues and lead resolution efforts
- Implement best practices and Standard Operating Procedures to streamline operations
- Schedule staff, manage workload distribution, and optimize resource allocation
- Report on team performance and customer service metrics to leadership
- Create a collaborative, supportive team environment that promotes retention and engagement
What We're Looking For
- Proven experience in customer service management or a related supervisory role
- Strong leadership, communication, and interpersonal skills
- Demonstrated ability to solve problems, handle conflict, and stay calm under pressure
- Experience training, mentoring, and motivating teams
- Solid understanding of customer service principles and performance metrics
- High school diploma or equivalent; bachelor's degree preferred
About Msccn
Msccn partners with organizations to build exceptional customer service operations. We value leadership that prioritizes team development, customer satisfaction, and operational excellence.
How to Apply
Ready to lead the customer service team at Msccn in The Woodlands? Apply now through this listing to be considered.
To apply for this job please visit www.adzuna.com.
Working in The Woodlands, Montgomery County
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