Clinical Services Manager

Join Career Opportunities with Now Optics as a Clinical Services Manager in Dallas, Texas, where you'll lead a team dedicated to delivering exceptional patient care in our on-site store location. This full-time position offers the opportunity to shape clinical excellence while developing high-performing team members in a fast-paced optical retail environment.

About the Role

As Clinical Services Manager reporting to the Brand Manager, you'll oversee day-to-day clinical operations and ensure that every patient receives the highest standard of care. You'll bridge clinical expertise with business acumen, managing workflows that prioritize both patient satisfaction and operational efficiency. Your role is to set the tone for quality service delivery across your store location and inspire your team to exceed expectations.

What You'll Do

• Coach and develop team members to consistently deliver a memorable patient experience
• Monitor adherence to clinical protocols and operational procedures to maintain quality standards
• Lead by example as a role model, advocating for your team while holding them accountable to performance goals
• Oversee clinical service delivery, ensuring patient consultations meet company standards
• Manage store-level clinical operations and workflow optimization
• Build a positive, collaborative team culture that prioritizes both patient care and team engagement

What We're Looking For

• Strong background in clinical services, patient care, or optical retail management
• Proven ability to train, motivate, and develop teams
• Leadership skills grounded in accountability, mentorship, and clear communication
• Deep commitment to patient experience and clinical quality
• Ability to balance operational efficiency with clinical excellence
• Experience managing in a retail or clinical environment preferred

About Career Opportunities with Now Optics

Now Optics is committed to advancing eye care and optical services through skilled, passionate teams. We invest in our people and create environments where clinical excellence and patient satisfaction go hand in hand.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.