Administrative Officer Level 3 – Oral Health Call Centre Operator

Administrative Officer Level 3 - Oral Health Call Centre Operator
NSW Health
Mangerton, Wollongong, Australia

What This Role Involves

The role of an Oral Health Call Centre Operator is to provide administrative support and assist in the delivery of high-quality services. Responsibilities include answering calls from patients seeking oral health advice, scheduling appointments, managing patient records, and ensuring all administrative tasks are completed efficiently.

Day-to-Day Responsibilities

• Responding to patient inquiries via telephone and email
• Scheduling and confirming dental appointments
• Maintaining accurate patient records and updating them as required
• Assisting with administrative tasks such as filing, data entry, and report preparation
• Providing general customer service support to ensure a positive experience for all patients

What You Bring

To excel in this role, candidates should possess excellent communication skills, both verbal and written. A strong attention to detail is essential, as well as the ability to work independently and manage multiple tasks simultaneously. Previous experience in a customer service or administrative position would be advantageous.

About the Company

NSW Health is committed to delivering quality healthcare services to the Illawarra Shoalhaven community. As part of our team, you will have the opportunity to contribute to shaping healthier futures and making a positive impact on the lives of those in your local area.

Apply Today

The position offers a casual employment type with a salary range of $37.27 - $38.44 per hour, including 12% superannuation and the option for salary packaging. The application process is now open, and applications close on 30 August 2026.

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.